Job Title: Service Delivery Manager
Location: Bern, with home office flexibility
Salary: CHF 95,000 – 110,000
Languages: Fluent in French and English, or German and English
About the Role
We are looking for a Service Delivery Manager to ensure the smooth operation of client services and maintain high levels of customer satisfaction in line with business and contractual objectives. The role involves continuously identifying, evaluating, and implementing measures to increase customer loyalty.
The Service Delivery Manager works closely with the sales team, coordinating activities, generating leads, and aligning on shared goals. The position reports to the Head of Customer Services.
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