ROLE OVERVIEW Part of our Hotel Administration team on our Ocean vessels, the Associate General Manager as second in charge of the hotel operation, is responsible for overseeing and controlling the ship’s entire financial operation including revenue, cost management, guest, and crew administration, in accordance with Viking’s STAR Service Standards. The Associate General Manager is required to implement, manage, and maintain all service standards on board. The Associate General Manager reports to Hotel General Manager. WHAT YOU WILL DO ON BOARD Responsible for Revenue and cost control and adherence to set budgets. Overseeing the ship financial operation, reporting and statistics and internal auditing as required, including accounting, payroll, and cruise closing. Ensure that all Hotel Department operations are conducted economically, in alignment with financial targets. Overseeing and accountability for ship’s funds and cash availability. Receive weekly inventory reports from all sources in the Hotel Department, ensuring that supplies are sufficient but not excessive. Responsible for the accurate submission of Cruise End financial reports. Plan all Shop/Concessionaire’s events with Department Heads. Overseeing sale of shore excursions and tour dispatches. To be familiar with the legal aspects of Crew employment, Health and Safety at work, the company’s SMS and Environmental Policies and all other company directives governing the administration of Crew and Port Operations. Active involvement and ownership in all F&B outlets including quality and service assurance by identifying flows and establishing a healthy and effective training routine. Inventory of all food, beverage, expendable and consumable items conduct monthly inventory check every month in conjunction with the HOD’s. Ensure that the loading process is followed and quality assurance in combination with accurate deliveries. Lead and support a multi-cultural team, maximizing crew satisfaction, productivity, and retention.