The candidate will be responsible for implementing the payment card issuing process for corporate customers, analysing and evaluating requests, setting spending limits and activating complementary services.
The role involves direct contact with potential customers, including by telephone, in order to gather information, clarify requirements and support the customer throughout the entire process.
Key responsibilities:
* Answer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English
* Manage payment card issuance requests for corporate customers
* Analyse and evaluate the validity of the request, verifying the customer's profile and consistency with company policies
* Request and verify the necessary documentation (e.g. corporate, financial and identification documents)
* Define the most appropriate spending limit based on customer analysis and risk level
* Enter and configure complementary services associated with the card (e.g. insurance, reporting, digital services, spending controls)
* Contact potential customers by telephone to discuss their requests in detail, provide clarification and commercial support
* Collaborate with internal teams (credit risk, operations) to ensure a smooth and effective process
* Ensure compliance with current regulations and internal procedures (KYC, AML, credit policy)
What do we offer?
* Flexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance
* Numerous benefits and incentives
* Well-being, motivational and team-building activities
For the job opening, we are looking for candidates who meet the following requirements:
* Administrative background
* Privious experience in similar position
* Good knowledge of Office package/ PC use
* Languages: Italian / German native proficiency / Basic French / Basic English
* Customer orientation and ability to work in team
Experience level: Mid
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