1st Level ICT Support Specialist - Maternity Cover
Swisslinx Zürich, Schweiz Jetzt bewerben Gepostet vor 1 Tag Home Office Befristet Competitive
1st Level ICT Support Specialist - Maternity Cover
Swisslinx Zürich, Schweiz Jetzt bewerben
We're looking for a contractor to cover a 4-6 month maternity leave starting in December-supporting IT operations for an innovative Web3 & blockchain startup based in Zürich.
Job description
* Provide 1st-level IT support during office hours in Zürich, managing requests via Jira Service Management
* Handle Mobile Device Management (Kandji) for corporate devices
* Administer tools like Okta, Google Workspace, Slack, GitHub Enterprise, Zoom, Google Meet, Jira, and Airtable
* Maintain the asset inventory system (Snipe-IT) for hardware and software
* Support employees during onboarding/offboarding in collaboration with HR
* Resolve IT tickets efficiently, and refine processes and documentation
Requirements
* Bachelor's degree in IT or related field
* 5+ years of hands-on IT support experience (office + remote)
* Strong macOS troubleshooting skills
* Experience with Jira Service Management is a plus
Wishes
* Exposure to Web3, blockchain, or startup environments
* ITIL certification
* Familiarity with asset management, compliance, and security best practices
* Experience in international teams
Competences
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