Job Title: IT Systems Engineer / IT Support
Job Type: Full-time
Location: Lucerne, Switzerland (Hybrid)
We have partnered with a highly dedicated IT services provider based in Switzerland to find their next IT Support Specialist (Windows and M365). Join a committed and dynamic team that supports a wide range of customers across the country. You will play a key role in delivering efficient ICT services whilst continuously developing your technical skills in a modern, supportive environment.
Responsibilities:
* Act as the first point of contact at the service desk, handling support calls from receipt to resolution across multiple channels.
* Investigate and resolve platform monitoring alerts, ensuring reliable infrastructure performance.
* Gather and analyse relevant information to clarify customer issues, escalating to internal experts when necessary.
* Coordinate with cross-functional teams and ensure accurate documentation in the CRM.
* Monitor subscribed cloud services and optimise existing support processes.
* Maintain internal documentation and expand the support knowledge base.
* Actively contribute to ongoing service improvement initiatives and internal projects.
Requirements:
* Completed vocational training as a computer scientist (specialising in platform development) or ICT specialist. Recent apprenticeship graduates are encouraged to apply.
* Strong team player with an independent, solution-oriented mindset.
* High attention to detail and a proactive approach to completing tasks accurately.
* Excellent communication skills in German; understanding of Swiss German is advantageous.
* Proficient in Windows environments and Microsoft 365 tools.
* Resident in Switzerland with a customer-focused attitude in all interactions.
What's in it for you:
* Participate in diverse and impactful customer projects using modern cloud technologies.
* Enjoy autonomy, creativity, and the chance to shape future cloud solutions.
* Work with a motivated and collaborative team that values knowledge sharing.
* Benefit from strong development opportunities and attractive employment conditions.
If this sounds like your next opportunity, apply now and become part of a team where your contributions truly matter.
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