The Nippon Express Group is one of the leading global logistics service providers, with its Japanese corporation headquartered in Tokyo. We offer a wide range of services including air and ocean freight forwarding, cargo handling, removal services, and warehouse operations. With over 73,000 professionals in 50+ countries and regions, the NX Group is renowned for its global presence.
We are seeking an Ocean Freight Specialist to manage end-to-end ocean and rail shipments, ensuring timely execution, accurate documentation, and exceptional customer service. This role requires proactive coordination, system accuracy, and effective communication to support seamless logistics operations.
These are your key tasks:
Execute correctly the operational and customer service activities for Ocean Freight and Rail shipments according to the instructions and guidelines of the company
Organize and manage ocean freight and rail transportation for export and crosstrade FCL and LCL shipments. Establishing the necessary transportation documents. Controlling transportation flow and provide "track&trace" services for the customer. Take proactive actions in case of any delay / irregularity
Capture all necessary data in our ERP System, follow up shipments and provide feedback to the customer
Establish quotations and invoices
Provide a "top in class" customer service to our internal and external customers
Requirements
Successful 2nd level education ("Sekundarschule" or equivalent)
Diploma as "Speditionsfachmann/ - Fachfrau" or equivalent in logistics / transportation industry
Any additional professional training in the field of transport logistics and/or commercial activities are desirable
Minimum 3 years experience in freight logistics operations and customer service
Experience in sales, marketing as we as experience in rail transport and/or international trucking are desirable
Know-how of CargoWise or similar ERP operating system
Good Know-how level in XLS, Powerpoint, Word applications
Fluent in German and English, both in oral and written. Additional languages for example French and/or Italian are desirable
Open and very good communication skills as well as an impeccable customer service attitude
Flexible, open minded to learn new things and work in a changing environment
Ability to set priorities correctly in stressful situations, work precisely, self-efficiently and in a team setting
Benefits
A significant and enduring position in a well-known worldwide logistics organization
Exciting responsibilities in a dynamic and global setting, working with renowned clients from around the world
Supportive and experienced members of the leadership team who will assist you in smoothly transitioning into your role.
Individual training and development budget for you and your leadership team
Competitive remuneration package
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