Overview
Do you enjoy getting things done and want to make an impact in a fast-growing tech company?
We are looking for a Professional Services Consultant that are passionate about making a difference in our customers' lives and want to help them succeed through product innovation and engagement, business-minded and proactive.
Role and responsibilities
The role requires consultancy experience, customer service capabilities, and technical knowledge. Working with Key Account Managers, this position supports the development of the Swiss and German markets by providing solutions to customers.
* Translate Fotoware’s products and solutions into a first-class customer experience
* Part of the Professional Services team, working cross-functionally with Key Account Manager for the Swiss and German market to ensure the best experience for our users
* Advise, train and challenge accompanying existing customers & contributing to Fotoware's go to market strategy
* Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation actions
* Build credible relationships throughout the customers’ organization
* Provide user training for our customers, lead Customer projects and help customers achieve great value from our products
* Identify customer use cases and workflows, and provide advice on how to improve these
* Work directly with customers through e-mail and video meetings to resolve issues and fulfill their requests
* Troubleshoot, replicate, and investigate software, infrastructure, and end-user issues
Professional profile
* Experience in project management and familiarity with traditional (e.g., PRINCE2) and agile methods such as Scrum or Kanban – ideally with relevant certifications
* Proficient in overseeing several projects simultaneously
* Proven experience in managing complex IT projects – and lead them confidently from planning to successful completion
* Familiar with software processes: analyze requirements, create concepts and document
* Experience working with complex IT systems
* Experience from software industry and worked with SaaS solutions
* Experienced in working in a structured, organized, and customer-focused manner, while communicating effectively and integrating smoothly into teams
* A strong command of written and spoken German and a business-fluent command of English
* Good project hygiene, used to track time and communicate well with customers and internal resources
Nice to have
* Experience in Cloud Migration
* Knowledge of integrations/API
* Project Management Certification
As a person you are
* Are curious about new technology and how it can benefit our customers
* Are a team player, focused on accomplishing common goals
* Are accountable and solution-oriented
* Have the drive and commitment to work in a highly dynamic environment
* Work well independently and take responsibility and ownership
* Have a growth mindset and are willing to learn new things
* Are positive, and service-minded with good communication skills
* Identify with our values: Innovative, Passionate, Responsible and Caring
Fotoware offers you
* An inclusive workplace which values flexible workstyles, work hours and diversity
* Fotoware share of women are 46% and our internal survey results score 4.7 of 5
* A key role in a company with more than 25 years of experience in helping thousands of customers globally to manage their digital media files and workflows
* An international environment filled with possibilities for personal and professional growth
* A company certified as Great Place to Work and awarded Norway's Best Workplace in 2020, 2021 and 2022. We were also awarded one of Europe’s Best Workplaces in 2020 and 2021
* Travel insurance and private health insurance that includes free physiotherapy and psychological treatment
* We prefer physical presence but offer flexibility with remote work options.
Company Culture
At Fotoware, we believe in challenging norms in the market and embracing big, bold goals. Our culture is built on four core values: Responsible, Passionate, Caring, and Innovative. We take ownership of our work, deliver on our promises, and support each other in achieving our goals.
We foster an inclusive workplace that values diversity and encourages everyone to bring their best selves to work. Our team is made up of technology enthusiasts who love empowering our users and making each other great.
Our leadership team places a strong emphasis on trust and empowerment, allowing employees to explore new ideas and take initiative.
Do you want to be part of our team? We would like to hear from you!
Please send your CV and application in English as soon as possible and at the latest 31.10.2025.
For more information about Fotoware visit: Fotoware.com
If you have any questions, please contact Oliver Kern, Head of Consulting Services: oliver.kern@fotoware.com / +49 151 547 46 325.
#J-18808-Ljbffr