* International environement * M365 and workstation ## About Our Client ## OUr client is located in Geneva ## Job Description ## * Provide Level 1 and Level 2 support for end users (workstations, accounts, Microsoft 365, and productivity tools) * Troubleshoot and resolve hardware and software issues in a timely manner * Prepare and configure devices (Windows and macOS) for new hires * Manage onboarding and offboarding processes (accounts, access rights, equipment) * Perform basic network troubleshooting * Maintain and track IT inventory (laptops, mobile devices, accessories) * Contribute to ongoing IT projects * Ensure endpoint compliance with security standards (updates, antivirus, policies) * Follow established IT procedures and checklists * Manage user access rights in line with approval workflows * Deliver clear, friendly, and user-focused support across the organization * Communicate effectively with users regarding issues and resolutions * Identify recurring issues and suggest improvements ## The Successful Applicant ## * Computer Science, IT, or equivalent experience * First of hands-on experience in IT support or helpdesk * Solid knowledge of Windows and macOS environments * Experience with Microsoft 365, endpoint management, and identity/access management * Strong service-oriented mindset with a focus on user experience * Excellent communication and interpersonal skills * Well-organized with strong attention to detail * Fluent in English and French ## What's on Offer ## international environment Quote job ref JN-042026-6992208 Job Function Information Technology Specialisation IT Support Industry Industrial / Manufacturing Location Lausanne Region Contract Type Permanent Job Reference JN-042026-6992208