BJobdescription /bbr /pOn behalf of a valued client, a leading company in the financial sector, we are seeking a highly skilled Multilingual Customer Advisor 100%. /ppbr / /ppThe ideal candidate will expertly handle, process, and forward client calls and partner enquiries in German, French, Italian, and English on various topics related to card payments, in accordance with company work instructions. /ppbr / /ppKey responsibilities: /pulliAnswer incoming calls and handling inquiries from customers and business partners in German, French, Italian and English /liliReceive and process client complaints and issues related to credit, prepaid and debit cards /liliEnsure timely and satisfactory resolution of client concerns to enhance client satisfaction and loyalty /liliEnsure all customer interactions and processes comply with internal quality standards and legal regulations /liliProactively find solutions for client complaints and escalating complex cases to the appropriate department /liliIdentify sales opportunities (selling and upselling) during interactions with the customers /li /ul bQualifikationen /bbr /pJob requirements /ppFor the job opening, we are looking for candidates who meet the following requirements: /pulliCommercial or tourism background /liliExperience in customer service /liliGood knowledge of Office package/ PC use /liliGood communication skills /liliLanguages: Italian (nice to have), German/Swiss German (must have), French (must have) and English (nice to have) /liliAs the first point of contact with customers, the following soft skills are needed: courtesy, empathy, customer orientation and ability to work in team /li /ulpbr / /ppWhat do they offer? /pulliFlexibility in working from home and the management of working hours in order to guarantee a healthy work-life balance /liliNumerous benefits and incentives /liliWell-being, motivational and team-building activities /li /ul