We are searching for an experienced E-business Analyst at our MSC Geneva facility.
Primary Duties and Responsibilities
We are seeking a results-driven eBusiness Analyst to join our digital transformation team. This role bridges business operations and digital platforms, helping to drive efficiency, customer experience, and growth through data analysis, business process streamlining, platform optimization, and stakeholder collaboration.
As eBusiness Analyst, you support the development, implementation, and continuous improvement of our Digital Business strategy.
Your main r esponsibilities will be :
* Analyze business processes and our digital platform’s performance to identify customer experience improvements
* Analyze data related to user traffic, conversion, acquisition, and retention throughout the customer journey
* Collaborate closely with liners, marketing, IT, and our agency network to develop further our digital business
* Track KPIs and success metrics related to digital adoption, performance, and customer satisfaction
* Prepare monthly reports on the progress and adoption
* Provide improvement suggestions
* Conduct market and competitor benchmarks to identify digital trends and best practices in the industry
* Support the rollout of digital tools across global teams, ensuring localization and user readiness
Required Qualifications
Your profile will reinforce our team with your experience in eCommerce.
* Minimum 5 years of experience in eCommerce / eBusiness analytics
* Strong analytical and problem-solving skills
* Excellent communication and stakeholder management skills
* Comfortable working in a worldwide and cross-functional environment
* Strong knowledge of Microsoft Office Suite, especially Excel and PowerBI
* Experience with digital analytical tools (Content Square, Clarity) is a strong plus
* Permanent / full time contract based in Geneva
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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