PpbTangem /b is a high-tech company in the blockchain sector, founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC. /ppbTangem /b started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications. The company owns and promotes the technology of a hardware cold‑wallet for digital assets with secure and simple UX in 220 countries today. Our customers enjoy setup time within 1 minute with the ultimate security level for digital assets on their wallet. Tangem solutions offer multi‑support of a growing number of thousands of tokens by a single wallet. SBI Crypto Investment Ltd., the digital asset venture investment company wholly owned by SBI Holdings Inc., has invested $15 million into Tangem in 2019 for mass adoption of blockchain technology. /ph3Responsibilities /h3ulliPromptly resolve customer technical issues at the L2 level. /liliAnalyze and eliminate errors in software operation. /liliWrite and support SQL queries to analyze data and find solutions. /liliEscalate incidents to a higher level (L3) when necessary. /liliCollaborate with the development team to resolve complex technical issues. /li /ulh3Requirements /h3ulliOne year or more of experience in an L2 support position or similar role. /liliExcellent knowledge of SQL, ability to write complex queries and optimize them. /liliUnderstanding of the principles of client‑server applications. /liliAbility to quickly understand new technologies and products. /liliExperience with incident management systems (e.g. Jira, ServiceNow) would be an advantage. /liliGood communication skills, proactive, ability to articulate clearly and accurately. /liliWrite project documentation in your spare time. /liliExperience with relational databases (e.g. MySQL, PostgreSQL). /liliKnowledge of other programming languages (e.g. Python) would be a plus. /liliExperience working in Agile/Scrum teams. /li /ulh3What we offer /h3ulliStability, growth, participation in shaping the future unicorn. /li /ul /p #J-18808-Ljbffr