About the role
The role of Mission Control Crew (Hotel Receptionist) working at YOTEL is one of continued development and never a dull shift! You will get to interact with our great guests, making sure their stay at YOTEL is seamless and that everything is working in the hotel safely and how it should – making you very important to us indeed!
More specifically, responsibilities will include the following:
Greet and welcome guests in a warm and courteous manner
Support our guests to check in and out efficiently using our Self Service Stations
Manage reservations and room assignments
Handle guest inquiries and provide accurate information about the hotel and local attractions
Process payments and issue receipts
Coordinate with housekeeping and other departments to meet guest needs
Maintain a tidy and professional reception area
The skills we are looking for are:
Previous experience in a front desk or customer service role preferred
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Confident using computers and booking software
Ability to remain calm and efficient in a fast-paced environment
Flexibility to work shifts, including weekends and holidays
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