Join to apply for the Customer Engagement Manager - Insurance role at noimos ag (an AXA company)
Join to apply for the Customer Engagement Manager - Insurance role at noimos ag (an AXA company)
Join our team to drive customer satisfaction and loyalty while fueling our growth through strategic engagement initiatives. Let’s shape our organization and the insurance industry at large.
This is what you contribute
As a Customer Engagement Manager at noimos, you lead business development and solution design and their implementation for international insurance clients. This role involves presenting our products, understanding customer needs, integrating our solutions, and ensuring a successful experience. You'll build strong customer relationships, develop tailored business cases, and collaborate with the Product Owner during project integration.
How you create added value:
* You collaborate with Product Owners and customers to tailor our products to the evolving insurance market and support customer success.
* You engage with B2B customers to present our solutions, understanding and aligning them with customer needs.
* You develop detailed business cases that outline the benefits and costs of our solutions for clients.
* You maintain continuous client engagement to ensure satisfaction, identify further opportunities for collaboration and product enhancement, and serve as a point of escalation for product functionality issues.
This turns you into the perfect candidate
* Proactive entrepreneurial mindset with a drive to exceed customer expectations, combined with proven knowledge of standard concepts, practices, and procedures within the insurance industry, preferably in claims management.
* Deep analytical skills to effectively address customer needs and redesign processes, combined with excellent communication skills and comfort in speaking with business stakeholders.
* Strong collaborator with cross-functional teams from tech and design, with business experience in B2B and digital products, and proven skills in project management and data analysis are mandatory.
* Possessing an experimental mindset to drive innovation in the core business, and not afraid to "roll up the sleeves" and step outside the comfort zone to learn, while encouraging peers and team members to do the same.
* Demonstrated passion for technology and digital innovation, ideally complemented by hands-on experience as a Product Owner or in similar roles driving the development of digital solutions.
* Exceptional proficiency in both spoken and written English; proficiency in additional languages and German is considered an advantage.
This turns us into the perfect employer
Typical office hours with flexibility
Bike room and showers
Home office / remote working 2 days per week
International team
Air conditioning and standing desk
Very good pension fund/or solutions
Well-connected office
Startup culture & convivial team events
Who needs your support?
noimos is a Zurich-based, but globally focused, start-up harnessing the potential of ML, computer vision, and design to shake up the insurance industry and revolutionize the all-important claims process.
We are an independent subsidiary of one of the largest insurance groups in the world, AXA, enjoying many of the benefits that come along with it.
noimos is a small group of experienced professionals, with strong backgrounds in technology, entrepreneurship, and insurance. We are passionate about making a difference with our products and enjoying ourselves along the way.
The challenges we tackle at noimos are diverse, demanding, and meaningful.
https://career.noimos.ai/customer-engagement-manager-insurance/?utm_source=LinkedIn&utm_medium=JobAd+PAID+
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Software Development
Referrals increase your chances of interviewing at noimos ag (an AXA company) by 2x
Sign in to set job alerts for “Customer Engagement Manager” roles.
Senior Manager, Customer Success, Europe North
Customer Success Manager – Banking Rest of World
Customer Success Manager PropTech B2B SaaS - 100%
Customer Success Manager PropTech B2B SaaS - 100%
Customer Success Manager – Banking Rest of World
Customer Success ManagerIn PropTech (60% bis 100%)
Principal Customer Success Manager, Slack - German or French Speaking
Principal Customer Success Manager, Slack - German or French Speaking
French and German Speaking Customer Success Manager (all genders) - Zurich
Senior Manager, Technical Account Management
Principal Customer Success Manager, Slack - German or French Speaking
Technical Account Manager - IT Operations (a) 80 - 100%
Business Development & Key Account Manager (F&B / B2B Plattform)
Enterprise Account Manager - Public Sector
2025 Off-cycle Internship – GWM Client Account Manager Central Europe
Account Manager Private Banking / Assistant Relationship Manager 100% (a)
Director, Product & Solutions Manager, Swiss
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr