Omnichannel Operations Senior Project Manager
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About the Role
We are looking for a dynamic and structured Omnichannel Operations Senior Project Manager to join our Operations team. This role is dedicated to supporting our boutiques and driving operational excellence across the omnichannel landscape. You will lead and support transversal projects, enhance operational tools and processes, and foster a culture of continuous improvement and efficiency. Your mission will be to empower boutique teams by providing them with the right tools, information, and coordination to deliver operational excellence every day.
As part of the Omnichannel Operations team for Cartier Switzerland, you will coordinate the development and implementation of key operational initiatives and contribute to the efficiency, consistency, and innovation of boutique operations.
Key Responsibilities
* Lead large-scale boutique projects within the Swiss network, acting as project manager of the operational taskforce.
* Coordinate transversal stakeholders to ensure smooth execution of strategic boutique extensions, openings, and restructurings.
* Ensure alignment between business objectives, operational requirements, and project deliverables.
* Monitor and follow up on roadmap, ensuring milestones are met, risks are anticipated, and progress is communicated to stakeholders.
* Lead transversal initiatives to improve commercial operations efficiency and manage operational projects with boutiques on stock & commercial initiatives.
* Monitor OPS budget for cost efficiency and compliance.
* Drive the adoption and strategic deployment of Cartier Digital tools to enhance boutique performance and client experience.
* Act as the main interface between boutiques, central teams, and IT for digital initiatives, translating business needs into effective technical solutions.
* Lead tool roll-outs, including change management, user guides, and training programs.
* Animate and develop the Key Users community, fostering knowledge sharing, best practices, and continuous improvement.
Your Profile
* Master’s degree in business, engineering, or operations management.
* Minimum 5 years of experience in project coordination, operations, or cross‑functional initiatives—ideally in a retail or omnichannel environment.
* Strong command of Excel, PowerPoint, and SAP.
* Comfortable with digital tools and applications, able to quickly understand, adopt, and promote their use within boutique teams.
* Fluent in English; French is an asset.
* Hands‑on, reliable, and structured, acting as a solid connection between business requirements and technical solutions.
* Curious, solution‑oriented, and proactive; able to identify inefficiencies and drive improvements.
* Strong interpersonal and communication skills, working effectively with various departments and boutique teams.
We Offer
Close collaboration with an engaged and dedicated team to support you in this challenging and exciting role. During your time with us, you will gain practical insights into different business areas and grow in a stimulating environment with excellent working conditions and attractive benefits.
Apply now if you are the unique talent we are looking for!
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