Major Incident Manager, Mission Control
Company UBS
Job Reference
Job Reference # 318976BRJob Type Full Time
Your Role
Are you at your best when coordinating and collaborating with others? Do you like to interact? As a Mission Control Support Coordination Specialist your responsibilities will be:
Have and provide a production overview across the bank
Be the central point of contact to provide an overview of the production health for technology
Proactively monitor the environment at a top level for abnormalities using telemetry and perform more focused investigations when necessary
Correlate cross-stream issues/events
Run and support incident management
Actively manage all Severity 1 to 3 Major Incidents
Overview of all severity 4s, their current state and related escalations
Trend and abnormal volumes of severity 5s and unstructured requests
Manage severity 4 incidents when they have the potential to escape
Control and ensure the quality of incident communications
Have an overview of all incident notifications released
Be accountable for the content of all major incident notifications
Provide quality content for cross-stream major incident notifications
Be accountable for the quality and hygiene of all stream incident notifications
Run and support Mission Control Command & Control activities
Be aware of the change portfolio / activities and communicate these effectively
Understand the effect of significant UBS events, financial events and market news
Establish and maintain collaborative working relationships with functional counterparts of the other Technology Services streams
Perform analytics by collecting real time data, identify trends and proactively resolve and manage issues/events before they become incidents
Trend Incident and Problem ticket data to ensure we have effective Problem management in terms of reducing Incident occurrence
Your team
As part of Mission Control, you will be the point of contact for everything related to the production environment. You are part of the core team of the TS Mission Control, and you collaborate closely with the other Technology Services teams. As a Mission Control representative you will lead Incident Management in UBS Technology Services along the defined standards and guidelines of the Incident Management framework. Working in collaboration with the different technology support organizations and business stakeholders you drive fast and reliable incident resolution and therefore, support smooth and reliable Technology Services operations. In addition to the resolution activities, you ensure precise and timely incident communications to the different stakeholders within UBS.
Your expertise
Several years’ experience in IT or Finance roles for large organizations
You are able to translate technical information for non-technical people
Excellent communication skills that allow you to interact on all levels
Experience in managing IT incidents in a global, multi-stream environment is preferable
ITIL certification is desirable
Knowledge of diverse technologies is an advantage
About Us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors. We have a presence in all major financial centers in more than 50 countries.
Join us
At UBS, we know that it’s our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
Disability inclusion
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your Career Comeback
We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.
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