Job Title
3PL Partner Management Director
Location
Zug, Switzerland
Job Overview
Johnson & Johnson is seeking a 3PL Partner Management Director to lead the Logistics Partner Management capability within the Transformation function, defining and governing how J&J engages with 3PL partners across the global distribution network.
Responsibilities
* Lead the Logistics Partner Management capability within the Transformation function, ensuring alignment of priorities, activities, and outputs with transformation objectives
* Define and govern the end-to-end 3PL partner management model, including standards, engagement frameworks, performance management, and hypercare approaches
* Establish global governance structures and interaction models between J&J and 3PL partners, ensuring consistency across regions and partner types
* Ensure alignment between operational standards, contractual frameworks, and partner execution, in close collaboration with Procurement and Legal teams
* Oversee deployment of partner management capabilities across regions, ensuring adoption of standardized approaches and consistency in execution
* Provide oversight of 3PL performance, including visibility into service, cost, and operational metrics, and ensure alignment with contractual commitments and value targets
* Drive escalation and resolution of critical partner-related issues, ensuring cross-functional alignment and timely decision‑making
* Partner with Network Design and Value Assurance teams to ensure partner‑related assumptions are reflected in business cases and that partner performance supports value realization
* Collaborate with Systems Strategy and Business Architecture teams to ensure alignment between partner capabilities, business processes, and system requirements
* Ensure effective hypercare and stabilization of new 3PL‑operated sites, enabling transition to steady‑state operations
* Identify opportunities to improve partner performance, standardization, and efficiency across the network, driving continuous improvement initiatives
* Provide clear reporting and decision support to Transformation leadership and governance forums on partner performance, risks, sourcing stage gate and improvement actions
* Build and lead a high‑performing team across partner management sub‑capabilities (e.g., Standards, Engagement, Performance Management, Hypercare)
Education and Experience
* Minimum of a Bachelor’s degree is required. A Master’s degree or MBA in Supply Chain, Operations, or a related field is preferred.
* Minimum 10–15 years of relevant experience in supply chain, logistics, or partner/supplier management, with significant exposure to 3PL operating models.
* Strong understanding of warehouse and transportation operations within outsourced or asset‑light environments.
* Experience defining and implementing partner management frameworks, governance models, and performance management approaches at scale.
* Experience working with 3PL contracts, SLAs, and commercial frameworks, with ability to align operational execution with contractual commitments.
* Proven experience leading cross‑functional initiatives and working across global, matrix organizations.
* Strong leadership and stakeholder management skills, with ability to influence senior stakeholders and external partners.
* Experience supporting large‑scale transformation programs, including outsourcing, network redesign, or operating model shifts.
* Strong analytical and problem‑solving skills, with ability to assess performance, identify risks, and drive improvement actions.
* Excellent communication and executive presentation skills, with ability to synthesize complex topics into clear, actionable insights.
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