Your mission
1. Lead the Track Experience and Hospitality Team, overseeing all trackside hospitality and guest experiences for the Audi F1 project
2. Strategically develop, plan and execute premium hospitality and memorable guest experiences at all touch points– in team hospitality, motorhome, Paddock Club and garage
3. Develop and manage the end-to-end guest journey, covering pre-event communication, registration, arrival, on-site experiences, catering, logistics, transport and post event coordination
4. Oversee and continuously optimize guest management processes, accreditation, including guest and event documentation, and on-site guest handling
5. Set and implement VIP and Paddock Club service standards, ensuring exclusive and seamless experiences for high-profile guests
6. Deliver a highly personalized and tailored service approach, ensuring a world-class service-level experience
7. Ensure flawless execution of partner activations, special events, and hospitality engagements at the track
8. Oversee specialized guest handling agencies, ensuring seamless guest management and hospitality services
9. Proactively troubleshoot and resolve on-site challenges to maintain high guest satisfaction
10. Maintain premium catering standards, collaborating closely with catering partners
11. Develop and implement standard operational processes and procedures
12. Continuously analyze performance, refine processes and drive operational improvements
13. Implement quality control measures to maintain highest execution standards
14. Manage budgeting, cost control and financial planning for hospitality and guest experience operations
15. Ensure cross-functional collaboration and project management with internal stakeholders and external vendors
16. Manage external vendors and contractors, ensuring their performance aligns with project requirements
Your profile
1. 8+ years of experience in event management, guest experience or hospitality management (preferably in motorsports or luxury hospitality)
2. Strong leadership skills with experience in team management, agency coordination and stakeholder engagement
3. Expertise in guest handling, concierge-level service and guest journey optimization
4. Strong event and project management skills
5. Pro-active problem-solver with ability to adapt to high-pressure, face-paced environments
6. Strong service mindset, ensuring world-class experiences
7. Experience in leading cross-functional teams and managing multiple internal and external stakeholders
8. Understanding of Formula 1 and motorsport culture, along with experience in premium brand environments and engagement dynamics
9. Willingness to travel and work irregular hours, including weekends and holidays
10. Excellent interpersonal and communication skills
11. Fluent in English, proficiency in additional languages is an advantage
12. Proficient in standard office software
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