Customer Service Area Manager (m/f/d)
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DivisionAutomationFunktionVertrieb/MarketingVerwandter StandortSchweiz, Boudry
Making complexity accessible
Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting success for your business.
Your main tasks
In this role, you will be a dedicated partner for our customers. You will ensure an exceptional experience, permanent contact, a high level of customer satisfaction and that customers’ operational needs and expectations are promptly identified, responded to and met. Your main tasks will be:
Ensure a long-term and strong partnership based upon trust
Keep a high-level customer satisfaction
Carry out specific offers and coordinate customers’ requests in close collaboration with various service stakeholders
Identify needs and provide bespoke solutions for all after sales queries
Contribute proactively to the ongoing improvement of the customer service department
Your profile
Strong technical background in mechanical, electrical or software engineering
Provent experience in customer service management
Native speaker of English, French or German, with excellent knowledge of other languages, Swiss-German or Italian: an asset
Empathetic approach with excellent communication skills
Customer-oriented with analytical mindset to emphasize tailor-made solutions
Agile self-motivated and organized (remote work)
Flexibility and ability for regular and frequent on-site visits and virtual meetings with our customers within dedicated region (approx. 30%)
What we offer
The opportunity to assume a variety of challenges. Be a key player in the continuous improvement of an international company dedicated on the market and customer satisfaction in a constantly changing environment
The opportunity to work in multi- disciplinary teams and with international stakeholders
Possibilities to progress within a company that is focused on the continuous improvement of its employees
A bespoke and flexible working life to match the requirements of the role
An international, modern, multicultural, agile, and dynamic environment
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