12 months Contract │ Part-remote (office Tue & Thu) │ Start 01 Oct 2025
Why this role?
We are recruiting on behalf of a leading global biopharma company to strengthen its European Cell-Therapy Operations. If you’re early in your career, passionate about customer service & logistics, fluent in German and English (French a plus) and eager to grow in a purpose-driven environment, this is your chance to make an impact in life-saving therapies.
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What you’ll do
* Serve as the primary scheduling contact for apheresis centers, manufacturing sites, logistics partners, and treatment centers
* Create and maintain patient schedules within the BMS scheduling system
* Monitor collection, transport, warehousing, and manufacturing activities
* Provide troubleshooting and escalation support for operational challenges
* Manage product returns and replacements when required
* Deliver training and real-time portal support to external stakeholders
* Document feedback from customers and partners and drive process improvements
* Actively participate in daily operations meetings and shift handovers
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What you bring
* 3 years’ experience in customer service, call-centre operations, logistics, supply-chain or related field
* Proven ability to juggle priorities in a fast-paced setting, remaining customer-centric and detail-oriented
* Strong communication skills in English & German; French nice to have
* A self-starter mindset, ownership, and a collaborative spirit
* Bachelor’s degree (or equivalent professional experience)
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What’s in it for you?
* Gain exposure to a global supply-chain network and diverse cross-functional teams
* Develop your career in a high-growth biotech environment with mentorship and project opportunities
gloor&lang THE RIGHT CHOICE IN CONSULTATION FOR LIFE SCIENCE TALENTS