Work Hours/Schedule: Flexible work schedules up to 20 hours per week during hours of 7:45am – 6:00pm Monday through Friday Primary purpose of position: Provide technical hardware, software, and connectivity problem resolution over the phone, by email, or in person to the campus community under supervision of the Service Desk Manager. Duties and responsibilities: •Clearly communicate technical solutions in a user-friendly, professional manner•Provide excellent customer service and ownership of technical support issues•Log and track tickets using service desk management software and maintain up-to-date ticket records and related documentation•Write knowledgebase articles for common problems•Meet or exceed established objectives for time to first response, time to resolution, and customer satisfaction. Knowledge, skills and abilities required: •Experience working with Microsoft Windows, Microsoft 365, PC hardware and software•Ability to work independently•Genuine desire to learn is essential Additional Information:
Great place to learn and gain IT experience. Stop by the ITS Service Desk (S&E 121) for more details and for an application.