IT Support Specialist
This role is ideal for an extremely proactive person with a keen interest in technology, who can make suggestions for improvements and offer opinions on new products or services.
We are seeking a person with exceptional customer service skills, the ability to build effective working relationships with team members and business users, and a flexible approach to work.
* Face-to-face IT support of users;
* Hardware installation, movement, and de-installation;
* Diagnosing problems concerning personal hardware (PCs, laptops, printers, scanners, etc.);
* System and application changes testing, scripts preparation in MS Windows 10 and MS Office 365 environment;
* Small project management related to new hardware or software installation;
* Software, patches, and updates installation using MS SCCM.
Requirements
* 2-3 years of experience in a technical ICT environment, preferably in a manufacturing-based organization;
* General end-user technology knowledge;
* End-user workspace platforms (discovery, asset management, client management);
* End-user Microsoft platforms (Active Directory, Office, SCCM);
* ITSM Tool Set (Ticket Management Software) preferred;
* Soft skills: Planning and organizing; Attention to details; Problem-solving; Analysis; Flexibility; Customer sensitivity; Technical writing skills;
* Excellent English and French language skills, written and spoken.
About This Role
In this position, you will be responsible for providing a high level of customer service and hands-on support in a fast-paced environment.
You will be part of a team that ensures the successful delivery of a premium IT support service.
We value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality.