Would you like to contribute to the development of the canton of Fribourg, have a public service mindset, and seek a varied position that makes sense? In Fribourg, you will work for the largest employer in the canton. Listening, dynamic, and future-oriented, the cantonal service and its establishments are at the service of the community. Who are we? The Service de l'informatique et des télécommunications (SITel), comprised of over 160 employees and a central service specialized in IT and telecommunications, is responsible for the availability, security, and evolution of systems for all its partners. The service is organized into sections, namely production sections and support sections (cross-functional sections within the service). All sections report to the service management.Current Context: The current Technical section brings together all activities aimed at meeting technical and security needs for various beneficiary services, including SITel itself. The section implements new technologies and solutions in line with requirements, respecting the framework set by management, governance bodies, and the council. The section is organized by sectors, representing different technical poles to enable the complete system of the future. The obsolescence of the entire X Fribourg system compels the council to take various corrective measures. In this respect, a profound initiative has been launched throughout the entire organization. This initiative requires rethinking how services should be built and delivered, and also impacts how SITel is organized. The goal of our initiative is to align our internal processes with the new direction aimed at delivering technical solutions focusing on Cloud technologies, and aspiring to evolve towards an agile model akin to the Ops/DevOps model. This ambitious transition brings significant challenges for management functions, particularly regarding the role of Technical Section Head. Consequently, the structure that will be entrusted to the new appointee is set to evolve profoundly, within a logic already engaged and supported by the service management. In this respect, the notion of shared services will need to be reflected within the current section, as part of a transition to a Shared Service Center (SSC) model. This context necessitates having specific expertise during this important phase of transition, coordinated with other sections of SITel under the leadership of the Deputy Service Head. The future operation is already taken into