* Organization of arrivals and transfer to the Hotel and Vessel
* Ensuring smooth operation of transfers (transfer / luggage / times)
* Assistance to guests with lost luggage
* Assisting with guests at airport
* Desk hours in accordance with the cruise layout
* Assisting at Guest Services Desk on rotating schedule (may include night shifts)
* Responsible for providing relevant information about the tour, daily briefing and local, cultural and historic commentary on the coach
* Offer advice on food / restaurants, shopping, and activities during free time
* Receipt and handling of guest complaints & private guest excursions
* Liaising with Lead Travel Concierge to inform about special guest needs and communicate estimated arrival time and check actual docking location
* Actively participate / organize entertainment events under LTC supervision
* Coordination of all excursions including guiding guests in designated cities and providing the guests with historically enriching information
* Translating Local Guides and accompanying all excursions
* Controlling and monitoring of implementation and quality of the excursions
QUALIFICATION PROFILE
* Graduated education within hotel / tourism industry
* Min. 2 years professional experience in a management position / tour guidance
* International experience / experience on cruise ships is an asset
* Excellent Mandarin and English skills, other foreign languages are an asset e.g. German or French
* Service oriented and guest focused
* Ability to work independently
* Excellent management, organizational and communication skills
* Positive personality, friendly and neat appearance
* Experience in public speaking and giving presentations
* Stress resistance, flexible, problem-solving skills
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