Meeting.
Ypsomade.To strengthen our marketing & sales division, we are looking for an experienced person at the Solothurn location as
Customer Service Knowledge Manager | 80 - 100%Ref. No. 6965Location:Solothurn | HybridSupport us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.
Your main tasks
Responsible for global customer related knowledge management process, including knowledge generation and distribution
Identify weaknesses in the existing knowledge base and fixing them
Facilitate and manage collaborative knowledge generation across global subsidiaries, headquarter, partners and other stakeholders in a digital and complex environment
Maintain and develop the global knowledge base within a knowledge management software
Responsibility for diversifying knowledge into target group appropriate content
Develop and update customer service training plans for internal and external customer service agents
Train different stakeholders on customer service and product related knowledge
Your profile
Education in Business, Communication or related fields, alternatively diabetes related education
Fluent in written and spoken English
Minimum of 2 years of working experience (preferably within MedTech or diabetes related environment)
Good understanding of business software (ideally experience with knowledge management software)
Strong communication and educational skills with good attention to details
Good networking, influencing and collaboration skills
Your benefits
Pension fundYpsomed covers 55% of the pension contributions
Mobility supportCharging stations, Swiss Half Fare Card, parking, close to public transport
Free sport facilitiesAffordable or free gyms all over Switzerland
Family friendlyFinancial contributions to childcare
Working hoursShiftwork, annual working hours, part-time
FlexWorkWork where and when you want (in Switzerland)
Up-to-date work environmentUp-to-date production, offices, break areasYour Ypsomed work environment
Ypsomed - making the treatment of chronic diseases possibleMore than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.
ContactAlain Rusconi
Human Resources Expert Recruiting+41 (0) 34 424 28 64Ask a question
Your future place of work