Are you passionate about technology and want to see real impact by helping our customers solve problems quickly and reliably? Then this job could be your next step!
System Engineer (m/f/d) currently you are the central contact person for our customers and ensure that our innovative parking and access systems run smoothly.
This is what you can expect
Responsible support: You will remotely support our customers from within the support team and ensure that their systems function stably and reliably.
Ensuring service quality: You process technical requests according to agreed service levels (SLA) and actively contribute to improving response and resolution times.
Consulting and optimization: You identify optimization potential in existing installations and support customers in the introduction of new products and solutions.
Embrace teamwork: You contribute your technical know-how – especially in the areas of IT, networks or system integration – in close collaboration with Global Technical Support and our partners.
You work independently, are solution-oriented, and contribute to continuously improving our service quality.
This is what you bring with you
Federal Certificate of Competence in Computer Science, similar training or equivalent professional experience.
Excellent communication skills and enjoyment of customer contact.
Independent, flexible work style and team spirit; fluent German and good English skills.
Experience in the technical or networking field, as well as a good understanding of IT.
Advantageous
If you already have experience in one or more of these areas, that’s great. If not, we’ll be happy to teach you.
Netzwerk‑Basics: TCP/IP, Subnetting, VLAN, Routing/Switching
Firewalls: Policies/Rules, NAT, Zones/Segments, VPN (IPsec/SSL)
Troubleshooting: Log analysis and structured approach
Operations & Changes: safe rule changes, rollback, maintenance windows
Manufacturer's practice: Fortinet or Zyxel (or rapid training)
We offer you this
Thorough onboarding and technical training.
A lot of personal responsibility and trust.
Stable, international company with a long-term perspective.
A friendly, down-to‑earth team.
For the sake of readability, the masculine form is used in this job advertisement; of course, all genders are equally addressed.
We are committed to diverse and inclusive teams and welcome applications from everyone who can thrive here.
To protect your personal data, we do not review applications submitted via email or post.
Please note: this job description is translated from German.
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