The company La croix du drapeau helvétique, proudly represented in the logo, symbolizes the quality and reliability that Tissot has demonstrated since. True to its motto by tradition, Tissot makes excellence accessible in over 160 countries, focusing on special features, advanced functionalities, and elegant design. To complete our Customer Care Support team, we are currently recruiting Customer Care Specialist.Job Description:As part of your role, you will be the main point of contact for our Swiss B2B partners and you will manage all requests from our customers (B2C and B2B), from our E-Commerce clients in the Swiss market, as well as supplies orders for the Swiss market. You will also be responsible for ensuring that our partners comply with the current Customer Care procedures. You will maintain and optimize the brand image of your service and the products you represent.Your main activities will be as follows:- Support our Swiss B2B and B2C clients and partners with their various requests related to the service of our watches (via phone, email, Salesforce, etc.).- Respond to E-Commerce inquiries (via phone and Salesforce).- Take orders for watch supplies for B2B partners in the Swiss market.- Provide solutions to our B2B partners and guide them so they can handle customer requests.- Propose alternatives to our clients in case of component shortages.- Handle requests from subsidiaries and agents on specific cases.- Manage physical mail (letters from customers).- Occasionally welcome clients who come to the reception with questions.- Respond to inquiries on social media related to the service.- Manage responses on mobile app stores (responding to comments).Profile:You demonstrate a strong customer focus and a keen sense of service. You are autonomous, proactive, and able to make decisions. You integrate easily within a team and promote collaboration. You are versatile, curious, with a real willingness to learn and genuine interest in the Customer Care field.Professional Requirements:Ideally, you have some experience in Customer Care. You have already used a CRM. You are comfortable with tools and new technologies. You possess excellent writing skills and impeccable written communication.Languages:Excellent oral and written proficiency in French, German, and English. Mastery of other languages, particularly Italian, is an additional asset.Company Address:Chemin des Tourelles 17 - Le Locle - Contact- jid0398a05aen jit0311aen jpiy26aen