Responsibilities - Business Process Diagnosis and
Improvement: The role requires the incumbent to engage in
comprehensive business process diagnosis and improvement
initiatives. These engagements may either constitute a segment of a
larger project or function as independent initiatives. - Process
Documentation: Developing thorough and precise process
documentation. This documentation serves as the foundation for
assessing current performance and identifying areas for
improvement. - Performance Assessment: Assessing the performance of
various business processes to ensure they are meeting
organizational objectives and identifying any areas where
efficiency and effectiveness can be improved. - Implementation of
Improvements: Implementing changes aimed at enhancing the
effectiveness and efficiency of business processes. This involves
consulting with stakeholders, coaching team members, gathering and
analyzing data, researching best practices, and facilitating
improvement sessions. - Recommendation of Improvements: Based on
the analysis and research, recommending improvements that can be
made to current processes. This includes developing metrics to
measure the success of these improvements and securing stakeholder
agreement to implement these changes. - Post-Improvement
Monitoring: Monitoring the performance of business processes after
improvements have been implemented to ensure that the desired
outcomes are achieved and maintained. - Proactively contributes to
achieving the area’s objectives and goals. - Maintain a safe, clean
and organized environment in accordance with EH&S policies.
Qualifications - A business and/or technology science related
degree with expertise in processes and systems thinking - Six sigma
black belt / lean or other business process performance /
continuous improvement education / certification with proven
successful hands-on experiences - 5 or more years of hands-on
experience in business process improvement leveraging formal
Business Process Management related methods, preferably in a Sales
& Distribution environment. - 5 or more years of experience
working in Sales & Marketing / Supply Chain / Finances related
Processes. - 2 years or more having used a process modeling tool
(ARIS, Adonis, Signavio – ARIS is a plus) - Solid knowledge and
hands-on experience with business process design techniques and
best practices - Proficiency in designing and deploying performance
management systems, understanding measurement systems (PIs, KPIs,
SLAs, OLAs), and their relationship with business operations and
results. - Fluency in spoken and written English, with additional
languages considered an advantage - Project Management education /
certification. - Understanding of human collaboration and the
cognitive mechanisms underpinning it - Effective communication
skills, including presentation, moderation, and workshop
facilitation - Excellent MS Office skills - Effective time
management skills Other requirements - Ability and willingness to
travel up to ~25% to sites and regional offices globally if needed
- Hybrid work, mandatory 3 days per week in the office (Oftringen,
CH) Contact: Jan Mischler, Head of Human Resources
Switzerland