Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
1. Act as a single point of contact for the technical tower in front of the customer.
2. Provide IT Infrastructure desktop support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty.
3. Provide desk side support and PC break/fix including basic administration of Windows O/S, Anti-spyware Anti-virus software, VPN & RDP related issue.
4. Install, troubleshoot, and fix desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
5. Provide Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability
6. Work closely with SCCM team for Software Distribution, Patching and Imaging technologies.
7. Perform imaging for break/fix and new deployments.
8. Ensure proper communication and quick resolution during Critical and Major Incidents.
9. Participate in onsite meetings as needed. (Including any outage calls)
10. Coordinate with vendors and 3rd party suppliers to resolve the problem.
11. Registration and confirmation of incidents.
12. Route to resolver group as appropriate.
13. Re-route incident tickets.
14. Escalate tickets not resolvable by FS, in accordance to escalation procedures.
15. Available for on-call support based on the schedule.
16. Stock, Inventory and Asset management
17. Ensure adherence to quality / security standards defined for the engagement.
Who You Are
18. Reliable transportation
19. Flexible schedule and commitment to work on demand when required
20. Resilient and able to face and resolve conflicts.
21. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory.
22. Customer-oriented and cool-tempered.
23. Works well under -active/Self- player.
Personal Attributes:
24. Excellent End-user computing skills.
25. Good knowledge of Infrastructure support.
26. Strong analytical and problem-solving capabilities
27. Well-organized and extremely detail-oriented
28. Strong customer service ethic and great communication skills, both oral and written
29. Passionate about delivering quality no matter what you are doing
30. Can work both independently and in a collaborative team-oriented environment
31. A self-starter, motivated to push the limits and think outside of the box
32. Fondness for solutions that are simple, elegant, and effective
33. Ability to work with and maintain confidential information
In-depth knowledge of:
34. Windows OS (e.g., XP, Vista, Windows 7, 10)
35. Microsoft Office applications
36. PC/Laptop hardware
37. PC/Laptop peripherals, including printers
38. Mobile devices
Basic knowledge of:
39. Active Directory
40. Exchange
41. Apple OS
42. SCCM
IT Qualifications
At least one of the following:
43. PC/Laptop OEM Maintenance Certification
44. CompTIA A+ Certification
45. Microsoft Certified IT Professional (MCITP) certification in the desktop area
46. Microsoft Office Specialist (MOS) Certification
Experience in a similar role
47. 2+ years of relevant experience.
48. Ready to travel 10-20 Miles as per the requirement
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @