Information Technology Support Specialist
We are seeking a skilled Information Technology (IT) support specialist to join our team. The ideal candidate will be responsible for providing hands-on service desk operations, supporting various software applications, and managing Audio/Visual support for virtual meetings.
The successful candidate will assist in guiding the global service desk team to ensure timely and effective resolution of IT issues. This includes providing on-site support, troubleshooting, and upgrading operating systems and hardware.
Key Responsibilities:
* Provide technical support for IT-related issues
* Manage and support live Audio/Visual setups for virtual meetings
* Develop and implement service desk policies and procedures
* Monitor and report on service desk performance metrics
* Train and guide service desk staff to enhance their technical skills and customer service capabilities
Requirements:
* Proven experience in a service desk or IT support role
* Strong knowledge of operating systems, including Windows and Mac environments
* Proficiency in managing live virtual meeting Audio/Visual setups
* Excellent communication and interpersonal skills
* Ability to work proactively and collaboratively with third-party providers
* Strong problem-solving skills and ability to handle multiple tasks simultaneously
PREFERRED SKILLS AND QUALIFICATIONS:
* Experience with IT service management tools and software
* Familiarity with network infrastructure and security best practices
* Ability to develop and deliver training programs for service desk staff
* Experience with SaaS services such as Jira, Confluence, Miro, Entra ID, Crowdstrike Falcon, WS1/Intune, Office 365, etc.
* Knowledge of Secure Access Service Edge (SASE) and Zero Trust Network Access (ZTNA) technologies
About Us: We value diversity and inclusion in the workplace and strive to create a welcoming environment for all employees. If you are passionate about technology and committed to delivering exceptional customer service, we encourage you to apply for this exciting opportunity.