Join to apply for the Advanced Field Service Engineer (m/w) role at Honeywell.
Responsibilities
As a Technical Support Engineer, you will act as a main point of contact for Cockpit & Cabin Service Offering customers. You will be responsible for delivering excellence in customer satisfaction, responding to customer requests related to product maintenance in accordance with Honeywell policies and applicable laws.
In this role, you will provide technical support to customers with Honeywell/Satcom1 SATCOM products or systems, including aircraft interface/interaction, sub-system, system, and platform applications.
Main Responsibilities
* Represent the Flight Services organization as the primary technical contact on system interaction and operational issues.
* Respond via phone or email to analyze technical issues and determine/executive corrective action plans to resolve customer and OEM SATCOM issues.
* Manage established internal and external (customer) network functions.
* Engage Tier III support as required and manage cases until the identified issues are resolved.
* Develop Knowledge Management collateral to facilitate knowledge reuse and process improvement.
* Provide support and customer training for mobile apps in Cabin Services, Flight Support, and Maintenance.
* Create and maintain training and support documentation for all supported mobile apps.
Qualifications
* Bachelor’s degree, preferably in engineering or computer science.
* Previous experience in a customer service role.
* Strong analytical and problem-solving skills.
* Excellent time management and organizational skills.
* High drive and results-oriented focus.
* Proficient in Microsoft Office.
* Solid written and oral communication skills, fluency in English.
* Experience in the Aerospace industry is an asset.
* Experience with SalesForce.com and SAP is an asset.
To find out more about Satcom1, please visit: https://aerospace.honeywell.com/en/service-listing/cabin-connectivity
To learn more about Honeywell, visit: www.honeywell.com
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or religion.
About Us
Honeywell helps organizations solve complex challenges in automation, aviation, and energy transition. We provide innovative solutions through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation segments, powered by Honeywell Forge software, to make the world smarter, safer, and more sustainable.
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