Support Engineer
Hey, we're looking for a Support Engineer to help us shape the future of medication adherence management. Are you up for the challenge?JOB SPECLIFE AT AARDEX
Support Engineer
Liege (Belgium) or Sion (Switzerland)
For over 35 years, AARDEX group has been the world leader in digital solutions for measuring and managing adherence in clinical trials.
Our solutions, at the forefront of digital health, ensure that clinical trials aiming to bring new drugs on the market run efficiently. They consist of connected devices and a SaaS platform that measures and analyzes patient behavior in order to provide them with the opportunity to improve their treatment.
Context:
We are looking for a Support Engineer to strengthen AARDEX® Group’s IT development team and contribute effectively in the continuous improvement of the project, the team, and the work environment
We offer an attractive salary in a multidisciplinary team combining science and technology at the forefront of its field and a pleasant working environment within a dynamic team defending common values in the service of the patient and science.
Responsibilities:
Manage and monitor AARDEX® SaaS solution
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Liaise with internal and external stakeholders for problem resolution
Monitor and test application performance for incidents & potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Implement and enforce IT governance, security, compliance, and audit standards
Communicate with, coordinate and support the development team in the software development life cycle
Provide 2nd and 3rd level support
Requirements:
Computer science education (bachelor degree at least), security training is a plus (CAS cyber security)
Minimum 3 years experience
Solid scripting skills
Good knowledge of SQL, ideally with Microsoft SQL Server
Experience with log and monitoring systems
Experience with Cloud
Working experience with Microsoft Windows
Strong analytical, critical thinking, root-cause analysis and problem-solving skills
Autonomous and high sense of accountability
Good knowledge of technical English (oral and written)
Start date: as soon as possible
Please send your CV and a motivation letter to job@aardexgroup.com.