Description
As an American Express Specialized Corporate Travel Counselor, this person will provide specialized service to client travelers requiring high-touch service.
The Travel Counselor should offer a unique level of service, outstanding GDS skills, and extensive destination knowledge.
This role is accountable for individual and team goals, customer service, and accurate international and domestic travel arrangements, including special requests.
Hours of operation are Monday through Friday, 8am – 5pm CET.
Required Skills/Qualifications :
The ideal candidate will possess the following:
At least 2+ years of corporate travel counselor experience.
2+ years of native Amadeus GDS experience (until end of year without tools such as SBP or Speedway).
Experience in booking and quoting trips (flights, trains), considering provider conditions and the Global Business Travel Preferred Supplier Strategy.
Ability to creatively plan logistics, respecting customer travel policies.
Handling customer inquiries mainly via email (Outlook/Salesforce) and phone.
Good knowledge in flight/train bookings, including group bookings (training available).
Interest in reservation systems and participant registration solutions like Meeting Central.
IT affinity; proficiency in MS Office, especially Excel.
Structured work and time management skills.
Team spirit and willingness to accept technical instructions.
Excellent communication skills in German and English, both written and verbal.
Quick learner with back-office experience preferred.
Resourcefulness in troubleshooting.
Ability to network and collaborate internally and externally.
Effective communication and conflict resolution skills.
Strong organizational skills and multitasking ability.
Problem-solving skills and adaptability to change.
Ability to manage workflow in a complex, fast-changing environment.
Location : Switzerland
The #TeamGBT Experience
Work and life balance at Amex GBT includes:
Flexible benefits : health and welfare insurance, retirement, parental leave, adoption assistance, wellbeing resources.
Travel perks : weekly deals on flights, hotels, cruises, and car rentals.
Skill development : access to over 20,000 courses, leadership programs, and internal job openings.
Inclusion : participation in global Inclusion Groups to discuss challenges and initiatives.
We are committed to equal employment opportunity and providing reasonable accommodations for individuals with disabilities. Please inform your recruiter if needed.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a great addition, please apply regardless of whether you meet every requirement. You might be exactly who we’re looking for!
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