Quality Manager (Mid-Senior Level)
We are seeking a seasoned Quality Manager to oversee quality management within our manufacturing plant.
* The successful candidate will be responsible for managing and monitoring quality, including the development, implementation, and maintenance of our Quality Management System (QMS).
Responsibilities:
* Manage the QMS in accordance with Swiss watchmaking industry standards
* Develop, implement, maintain, and improve the QMS as needed
* Oversee quality documentation, including procedures, work instructions, forms, and records
* Ensure normative and regulatory compliance related to quality and product conformity
* Plan, organize, and conduct internal and external audits
* Analyze key quality performance indicators (KPIs) and implement continuous improvement plans
* Manage the reliability laboratory, including UV testing and material analysis
* Lead a team of 7 people
Quality Control and Product Compliance:
* Supervise quality control activities throughout the production process
* Ensure product conformity to technical and aesthetic specifications, control plans, and customer requirements
* Analyze non-conformities, defects, and customer complaints, identifying root causes and implementing corrective and preventive actions
* Lead risk analyses (FMEA) and surveillance plans
* Manage measuring and control instruments, including calibration and verification
Continuous Improvement and Technical Support:
* Collaborate with production, development, methods, and purchasing teams to improve processes, reduce non-quality costs, and enhance customer satisfaction
* Participate in the validation of new products and manufacturing processes
* Implement problem-solving tools and provide technical quality support to clients and suppliers
Requirements:
* Degree in Quality Engineering or higher technician in quality
* Minimum 5 years of experience as a quality manager or similar role, preferably in the watchmaking industry
* Mastery of watchmaking standards, quality management tools, and quality control techniques
* Familiarity with dimensional measurement instruments and quality management software
Desirable Skills:
* Leadership and ability to motivate and unite a team
* Rigor, methodical approach, organizational skills, analytical mindset, and problem-solving ability
* Excellent communication skills in written and spoken form, customer-oriented, innovative, and process improvement-oriented
* Fluency in French and English
Working Conditions:
* Full-time employment
* Mid-senior level position
* Retail Luxury Goods and Jewelry industry