Applicants must be eligible to work in Switzerland or have a valid work permit.
Role Description
The Scheduling Manager (as part of the crewing team) is responsible for ensuring all Viking Ocean and Expedition ships have the correct number and mix of crew members to successfully operate. This is achieved by assigning active resources to rotation and planning software (MXP) with a long‑term view.
Key Responsibilities
* Maintain a healthy rotation of crew members in the assigned department/vessel.
* Consider crew requests and action them where possible.
* Ensure all joining crew have the necessary documentation to board a vessel, liaising with the specified manning agents.
* Collaborate with the recruitment team to identify future hiring needs.
* Maintain the department change and promotion pool to ensure the right people are scheduled for the right roles and support the organization’s growth into senior roles from within.
* Maintain business relationships with a trusted network of high‑quality recruiting agencies in all relevant markets, balancing best interests to support existing crew population.
* Regularly update crew scheduling requirements based on operational needs and follow HR policy.
Key Qualifications
* Administrative background in scheduling mass rotations, preferably in the cruise industry.
* Knowledge/experience as Crew Purser (shipboard) or Crewing Manager (shore side).
* Working knowledge of typical shipboard terminology in relation to positions and department makeup.
* Current working knowledge of worldwide visa requirements related to restricted nationalities and seafarers.
* Understanding of MLC2006 as it relates to the movement and placement of seafarers, including certification requirements.
* Excellent written and spoken communication skills.
* Fluency in English.
* Excellent computer knowledge (MS Office, Marine Exchange (MXP), PowerBI). Ability to use V‑Lookup and automate spreadsheet data in Excel is an advantage.
* Excellent organizational skills, ability to work independently, service‑oriented and guest‑focused.
Education
* Education in HR, Administration or equivalent experience is a plus.
Nice To Have Qualifications
* Positive personality and high degree of emotional intelligence.
* Open to new ideas, honest, critical, energetic and enthusiastic.
* A self‑starter with a can‑do mindset and a critical eye for detail.
* Flexible worker with a professional attitude and outlook toward success.
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