Role Overview
We are looking for a service-oriented 1st & 2nd Level IT Support Specialist to join the IT Service Desk team. In this role, you will provide reliable technical support to internal users, resolve incidents and service requests, and contribute to the smooth operation of the workplace environment.
What You Will Do
* Handle, prioritise, and resolve IT incidents and service requests at 1st and 2nd level.
* Provide support for Microsoft 365 applications, Microsoft Teams, and standard workplace technologies.
Why It Might Be a Fit
This position offers the opportunity to work with a broad range of workplace technologies, support business-critical applications, and contribute to continuous service improvement initiatives within a dynamic and collaborative IT environment.
Requirements
* Completed IT education, apprenticeship, or equivalent practical experience.
* Experience in 1st and 2nd level IT support within a corporate environment.
* Good knowledge of Microsoft 365, Microsoft Teams, Active Directory, Azure Active Directory, MFA, Citrix, and VDI.
* Experience working with ticketing systems, ideally ServiceNow.
* Strong troubleshooting and problem-solving skills.
* Excellent communication skills with the ability to support users through various channels.
* Very good English skills; German is considered an advantage.
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