Join to apply for the Senior system engineer - level 2 & 3 support role at Ekkiden.
We are seeking an experienced engineer to strengthen a dynamic Level 2 support team (4 people) for one of our clients in Geneva. This is a hands‑on, high‑responsibility, 100% on‑site role, ideal for someone who enjoys solving complex problems, optimizing systems, and ensuring flawless end‑user experience.
You will be the technical reference for Microsoft environments, VMware/Omnissa VDI platforms, endpoint security, monitoring, and automation.
Infrastructure & Workstation Management
* Handle incidents and requests escalated to Level 2 & 3.
* Assist and coordinate Level 1 support for issues related to Outlook, Exchange, Teams, and other Microsoft services.
* Administer and support the Omnissa platform (formerly VMware EUC: Horizon, Workspace ONE, UEM) for VDI/DaaS and endpoint environments.
* Manage and optimize the Microsoft stack (Windows 10/11, Intune/SCCM, Entra ID, Teams).
* Ensure the stability, compliance, and security of workstations and mobile devices.
Monitoring, Performance & Optimization
* Administer on‑premise monitoring tools for infrastructure health and capacity.
* Implement and operate user experience monitoring tools (ControlUp or equivalent).
* Diagnose and optimize infrastructure paths to improve performance and stability.
* Deploy automated benchmarks and integrate them into the monitoring layer.
Identity, Security & Deployment
* Configure and administer Entra ID (Azure AD) and access policies.
* Administer Microsoft Teams to ensure secure and reliable collaboration.
* Define and execute application, OS, and patch deployment strategies.
* Apply security and compliance best practices on endpoints.
Automation, Testing & DevOps
* Develop and maintain PowerShell scripts for automation and optimization.
* Contribute to CI/CD pipelines using GitHub for infrastructure automation.
* Knowledge of Terraform (or equivalent IaC tool) is a plus.
* Apply testing and validation practices to ensure deployment quality.
Service Management & Documentation
* Use ServiceDesk+ (ITSM) for incident, change, and problem management.
* Participate in cmdm/MDM administration for endpoint and mobile security.
* Write clear documentation: runbooks, technical guides, and procedures for L1/L2 teams.
* Ensure knowledge sharing and effective communication between teams.
Technical Skills
* Strong expertise in Microsoft technologies and endpoint management (Intune/SCCM, Windows, Teams, Entra ID, Exchange, Outlook).
* Hands‑on experience with the VMware/Omnissa EUC suite (Horizon, Workspace ONE, UEM).
* Solid experience in monitoring, troubleshooting, and performance optimization (ControlUp or equivalent).
* Ability to deploy and integrate performance benchmarks into monitoring workflows.
* Excellent command of PowerShell for automation and optimization.
* Good knowledge of CI/CD environments and GitHub; Terraform is a plus.
* Familiarity with ITSM tools (ServiceDesk+) and MDM/cmdm solutions.
Professional Experience
* Minimum 15 years of experience.
* Proven experience in L2 or L3 infrastructure support within on‑premise environments.
Languages
* French: A strong asset.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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