On behalf of a leading international luxury house, we are seeking a refined and experienced Flagship Boutique Director to take the lead of its Geneva flagship store. This role calls for a leader who combines strong commercial acumen with a deep sensitivity to high-end service, product, and long-term client relationships. The successful candidate will ensure the boutique operates at the highest standards of performance and presentation, while contributing to a highly personalized and discreet client experience environment.
Position & Key Responsibilities
* Lead and inspire the boutique team, ensuring excellence across all operations
* Drive performance through KPIs while maintaining a qualitative, service-driven retail culture
* Ensure impeccable standards in visual merchandising, product presentation, and boutique environment
* Collaborate closely with regional leadership on strategy and execution
Client Experience & Clienteling
* Develop and nurture long-term relationships with local and international HNW/UHNW clientele
* Deliver a discreet, highly personalized service aligned with the highest luxury standards
* Lead CRM initiatives and elevate clienteling practices across the team (15-25 pers)
* Strengthen the boutique’s positioning within Geneva’s luxury ecosystem
Private Client Experience & Hospitality Oversight
* Oversee the use and positioning of a private hospitality space dedicated to client appointments, intimate presentations, and small-scale events
* Support the planning and coordination of select client experiences in alignment with brand initiatives
* Ensure consistency of service, presentation, and atmosphere within the space
* Collaborate with internal and external stakeholders for smooth execution of activations
* Ensure compliance with operational standards, procedures, and reporting
* Maintain close attention to detail across all aspects of boutique presentation and service
* Support inventory awareness and coordination in line with business needs
* Recruit, coach, and develop a united, high-performing team
* Foster a culture of elegance, accountability, collaboration, and discretion
* Lead by example with a strong and credible presence on the sales floor
Profile
* Minimum 10–15 years’ experience in luxury retail, including boutique leadership
* Strong exposure to fashion, lifestyle, or accessories environments preferred
* Proven track record in managing HNW/UHNW clientele
* Experience with private client events or high-end service environments is a plus
* Refined interpersonal skills and strong leadership presence
* Highly organized with a strong sense of detail and service excellence
* Fluent French and English required ; additional languages are a strong asset
* Greater Geneva-based or willing to relocate (Swiss or EU national)
Why This Role
This is a unique opportunity to lead a prestigious boutique in Geneva, within a Maison defined by discretion, craftsmanship, and timeless elegance. The role offers the opportunity to combine retail leadership with a highly refined approach to client experience, in one of Europe’s leading retail locations.
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