Assistant Store Manager (FR/EN) - permanent contract
Contract type : permanent contract (100%)
Location : Geneva
Starting date : ASAP
Overview and purpose of the role :
As an Assistant Store Manager at Christian Louboutin, your will work closely with the Store Manager in the overall management of the store, staff, merchandise and particularly in leading an outstanding customer facing and service orientated team. You will act as an extension of the Store Manager in his/her absence.
Under the Store Manager supervision and with respect of all internal procedures and guidelines, the Assistant Store Manager is in charge of driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing associates for the next step.
You organize, supervise the work on the floor, being a role model for the rest of the team. You need to be excellent in your relationship with customers and to be able to transfer your knowledge and skills to the sales associates.
Responsibilities :
Sales and Customer Management
Proposing and implementing action plans to develop sales for each product category.
Ensuring the achievement of business goals and strategic projects.
Ensuring the implementation and development of initiatives which develop further the clientele database of the store.
People Management and Development
Managing store staff with the help of the Management and the Human Resources Department.
Ensuring the development of motivation, sense of belonging and business involvement of the team.
Supporting the Store Manager in training Sales Advisors on new collections and on selling techniques.
Challenging Sales Advisors on seasonal products.
Customer Service
Ensuring all associates provide the highest level of customer service.
Ensuring staff maintains constant client communication through utilizing their client books.
Managing client database and utilize information to increase sales and client contact.
Resolving all client problems and complaints quickly and effectively.
Store Management
Assisting the Store Manager in managing HR administration (planning, absences etc.).
Solving client litigations and rising issues to the Store manager.
Performing back office activities such as data entry, inter shop movements, product delivery, daily closures etc.
Store Image Management
Ensuring correct interpretation and implementation of visual guidelines and procedures, keeping store employees up to date about visual issues, and ensuring that best sellers products are displayed through a close cooperation with the Visual Display Team.
Taking care of the general look of the store in terms of cleanness, tidiness and efficiency, in order to ensure the best image of products and store, in line with the brand communication and promotion strategy.
Supporting the products presentation to the highest standards.
Store Operation Management
Following-up of daily sales reporting.
Controlling product quality (management of the defectives and the repairs).
Controlling the bank deposits reconciliation (bank transfers, cash, credit cards, duty free, funds repositories etc.).
Human Resources
Supporting the Store Manager in:
Recruiting, training, and developing staff ensuring all positions are filled in a timely manner with qualified personnel.
Implementing and providing follow-up for all training programs, seminars, etc.
Continually evaluating the performance of each associate and provide constant feedback to ensure results.
Resolving all human resources issues in a timely and effective manner, partnering with HR when necessary.
Ensuring integrity of payroll and the payroll process, if requested by the Store Manager.
Ensuring image and grooming standards are professional, reflective of the brand image and adhered to at all times.
Communication & Reporting
Helping the Store Manager to ensure smooth and regular reporting and information to the Management on turnover, HR matters, accounting, client litigations, events etc.
Supporting the Store Manager in building and maintaining good communication with members of corporate office, mall office and other stores.
Qualifications :
Technical skills:
Proven experience in a retail company; a plus if it’s in luxury or service environment.
3 to 5 years of luxury fashion retail management and sales experience.
Proven ability to drive results and to develop people as well as turnover.
Commercial awareness and strong business acumen.
Strong customer relationship management and development as well as networking skills.
Strong knowledge of fashion luxury markets and trends.
Excellent person appearance (smart with a sense of individual style).
Excellent French and English skills (Other additional languages would be an advantage).
Very good command of Microsoft Office tools such as Excel, Word and PowerPoint and of any ERP.
Soft skills:
Able to hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
Rigor and organization with a strong service orientation.
Excellent attention to detail, in order to support the needs of the business and to provide a polished and professional service.
Motivated and committed with a ‘can do’ positive attitude.
Able to meet the demands of a busy boutique/concession with high energy levels and determination.
Proactive, dynamic and have a willingness to learn and develop.
Must be comfortable with change and willing to adapt as required to the needs of the business
Must adhere to Company policies and procedures at all times and act with a sense of corporate responsibility, representing the brand appropriately at all times, including on social media.
Open-minded to diversity internally and externally – ready to work with different people with respect and without bias.
Someone who uses initiative with a hands-on approach and is able to prioritize.
Strong communication and interpersonal skills.
Able to inspire the team: envision the future with confidence, creativity and freedom.
Team player – able to collaborate with positivity, open-minded and fun.
Stands with authenticity, integrity and respect.
Our business and our Values:
Christian Louboutin opened his first boutique in Paris in 1992. An artist and craftsman with a true passion for shoes, his designs are unique and instantly recognizable, thanks in part to their signature and now trademarked red lacquered soles. The collections for both men and women combine wit, glamour, elegance and technical proficiency like no other. 2014 welcomed the launched of Christian Louboutin Beaute with its first nail colour, Rouge Louboutin. The collection has continued to diversify since then with the launch of lip in 2015, fragrance in 2016 and more recently a wonderful eye collection in 2017. With an extensive range of collections, Christian Louboutin now counts more than 150 boutiques globally.
Our people are at the heart of our brand.
We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.
We live by our values:
We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.
If the shoe fits, walk with us…
Please send us your resume and cover letter via Linkedin or at the following address : recrutement@ch.christianlouboutin.com
As part of the first stage of the process, shortlisted candidates will be asked to complete a recorded video.
Please note that if you don't hear from us after 2 weeks after submitted your application, you should consider your profile has not been selected.
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