To strengthen our Laser Plastic Welding business line at Leister Technologies AG, we are looking for a project-oriented and highly motivated person with a high level of personal responsibility to ensure and process our internal and external service and repair requests.
Responsibilities
* Responsible for the internal processes and organization of 3rd level requests and repairs
* Responsible for the correct prioritization and efficient processing of requests from receipt to completion or resolution of the problem
* Preparation of quotations for spare parts, repair and 3rd level service requests by the national companies
* Coordination of the dispatch of spare parts and repairs in collaboration with the administration department
* Preparation and maintenance of training material for Customer Support
* Recognizing quality problems, proposing solutions, promoting product improvements and following up on quality problems in consultation with Product Management, R&D and Production
* Collaboration in product development processes, in particular definition and requirements for customer support services
* Coordination of support activities with the worldwide Leister subsidiaries and worldwide service case reporting with consolidation of information and forwarding to product management and R&D
* Supporting the customer project management in the configuration of integration systems
* Responsible for the implementation and promotion of the continuous improvement process (CIP) within the area of responsibility
Your Profile
* Basic technical training in the field of electronics or mechanical engineering at technician HF or engineer FH level
* Experience in customer support for technical capital goods
* Experience in the organization of repair orders
* Knowledge of Microsoft Office applications (ERP and CRM systems an advantage)
* Very good German and good English skills
What You Can Expect
* Exciting work in a market-leading, international company in the canton of Obwalden
* Surrounded by a magnificent mountain landscape with attractive leisure opportunities
* Flexible working time models and up to two days home office - where possible and sensible
* Very good support for new and innovative ideas
* Support for further training and opportunities for personal and professional development
* Company canteen in Kägiswil and fresh food options in Sarnen, attractive benefits, free parking spaces including e-charging stations, showers for athletes
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