OverviewCustomer Insights Consultant - MS Dynamics CE (m/f/x) at ORBIS SE. You will support companies in improving their customer relationships through data-driven insights, analyze requirements, design customized solutions based on Dynamics 365 Customer Insights, and support their implementation. You will work with internal teams and customers to integrate data sources, create segmentations, and enable personalized customer journeys. You will conduct workshops, create technical and functional documentation, and contribute to the continuous optimization of marketing, sales, and service processes. You will also provide support for presales activities and quotation preparation.
Responsibilities
Analyze customer requirements and design customized solutions based on Dynamics 365 Customer Insights
Support implementation and integration of data sources across internal teams (e.g., Power Platform, Azure, SAP) to enable personalized customer journeys
Conduct workshops and create technical and functional documentation
Contribute to the continuous optimization of marketing, sales, and service processes
Provide support for presales activities and quotation preparation
Your Offer / What We Look For
A degree in business informatics, business administration, or a comparable qualification
Experience in consulting or implementing Microsoft Dynamics 365 CE, especially Customer Insights
Ability to translate customer needs into added value with targeted customer experiences
Knowledge of Microsoft Power Platform (Power BI, Power Automate, Power Apps) is an advantage
Analytical thinking, strong communication skills, and customer focus
Very good German and English skills; French is an advantage
What We Offer
A challenging and varied role in a dynamic environment
Opportunities for professional development and further training
A supportive and friendly team
A state-of-the-art office in Baar with all the amenities
Homeoffice, remote work, and up to 30 days of vacation
About ORBIS Schweiz AG
ORBIS Schweiz AG supports medium-sized as well as international companies in the digitalization of their business processes: from the joint development of the customer-specific Big Picture to practical implementation in projects. Founded in 1986, the ORBIS Group currently employs more than 950 people at national and international locations. Contact: Nicolas Wepener, (0041) 44 830 70 27. Address: Neuhofstraße 24, CH-6340 Baar.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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