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Celonic is a “Pure Play” Biologics Contract Development Manufacturing Organization (CDMO). Celonic’s mission is to help its customers, primarily small to large Biotech Companies, bring life- saving and improving drugs effectively to the market using innovative, “next generation” bioprocessing technologies. Celonic has a state-of-the-art Development and Innovation Center in Basel, Switzerland (headquarters), and clinical and commercial GMP manufacturing facilities
THE POSITION
As an IT Support (f/m/d), you will be the first point of contact for IT-related support requests, ensuring smooth operations across all systems. You will manage and monitor infrastructure, oversee backups, administer Active Directory and Azure environments, and support the implementation of new systems. Your role will involve analyzing issues, resolving technical challenges, and contributing to IT projects, all while maintaining a customer-focused and solution-oriented approach.
YOUR RESPONSIBILITIES
* Serve as the first point of contact for all company-wide incoming IT-related support requests.
* Analyze, diagnose and resolve specific technical issues and requirements.
* Utilize and manage the company’s ticketing system to efficiently track, prioritize, and resolve support requests.
* Continuously monitor and maintain IT infrastructure.
* Manage and oversee the backup platform.
* Administration of Active Directory and Azure Active Directory.
* Manage the procurement, installation, configuration, and administration of client hardware, software, and mobile devices.
* Provide support and documentation during the implementation of new systems or technologies.
* Collaborate on and contribute to IT projects.
JOB REQUIREMENTS
* Successful completion of vocational training in the IT sector or several years of experience at the IT service desk.
* Solid knowledge of administration of Windows server, Windows client administration and hardware.
* Proficient in Office 365 Cloud, including SharePoint and Microsoft Teams.
* Strong customer focus with excellent communication skills and polite, professional behaviour.
* Strong analytical skills with a problem-solving approach to work.
* Ability to work independently while effectively collaborating within a team environment.
* Skilled handling of complex technical systems.
* Fluent in both English and German.
* On-site presence required.
WHY CELONIC?
* Make a difference by directly impacting patients lives
* Biologics is an attractive, high growth sector with professional development
* Offers a multinational and diverse workplace
* Proud to be a pioneer in “Next Generation” manufacturing technologies
* Family owned: Entrepreneurial, and short communication lines
* Basel is a great place to live, play and work in the center of Europe
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Other, Production, and General Business
* Industries
Pharmaceutical Manufacturing and Biotechnology Research
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