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Este Puesto Reporta a
Business Manager - Commercial&Operations
Your Role And Responsibilities
In this role, you will have the opportunity to support the deployment of the quality strategy for a globally responsible organizational unit, including quality culture, systems, tools, and skilled teams with the aim to meet and exceed customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in achieving the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your proficiency by collaborating with local functions that impact quality results to reach the targets for the organizational unit and aim for world-class performance.
This role is contributing to the
Business Line Power Reliability
within the
Product & Technology organization
in Europe. Main stakeholders are the product responsible unit in Switzerland and ABB partners worldwide.
Key Responsibilities
* Acting as process owner for defined quality-related processes, systems, and tools for industrial electronics hardware and software serving a global market.
* Managing and ensuring execution of core quality activities, including customer and claims management, manufacturing quality, quality planning, product safety and compliance, design and development quality, audits, and reporting.
* Promoting the voice of the customer within the global Product & Technology organization, ensuring risks, issues, and solutions are evaluated from a customer and stakeholder perspective.
* Ensuring resolution of customer cases through robust root cause analysis and implementation of preventive and corrective actions.
* Delivering training and guidance on quality management system principles and practices to improve organizational competence.
* Championing continuous improvement initiatives across agreed quality aspects, collaborating within the unit and across global functions and business units.
Our Team Dynamics
You will join a
motivated and highly skilled global team
, where you can thrive and contribute to advancing quality excellence.
Qualifications For The Role
* Degree in Electrical/Electronics/Industrial Engineering or a related technical discipline; alternatively, Computer Science or Software Engineering for software quality focus.
* 7–10 years of experience in quality management within industrial electronics, covering hardware and software development and production.
* Demonstrated expertise in implementing and maintaining quality management systems (ISO 9001, IEC standards) and driving continuous improvement initiatives.
* Proficient skills in root cause analysis, corrective/preventive actions, and facilitating customer claims, audits, and compliance activities.
* Experience with product lifecycle quality, risk management tools (FMEA, DFMEA, PFMEA), and supplier quality management in a global context.
* Familiarity with Agile/Scrum for software development, Lean manufacturing, and Six Sigma principles; certifications such as ISO 9001 Lead Auditor, Six Sigma Green/Black Belt, or CQE are an advantage.
* Leadership and communication skills to motivate stakeholders and cultivate a quality culture across global teams.
* Analytical mindset and effective problem-solving techniques, fluent in English.
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