The Mobile Banking teams deliver mobile app solutions used by over 25 banks across Europe and APAC. Our teams in Zurich, Manila, and India work closely with Product Owners, Account Managers, and developers to enhance client satisfaction, stabilize existing apps, and drive modernization toward the next-generation mobile platform.
As part of this collaborative, fast-moving environment, you’ll be at the center of client delivery—balancing priorities, managing change, and ensuring smooth releases for our multi-tenant mobile app landscape.
Your key tasks
* Own end-to-end delivery of client change requests and defect resolution for our mobile banking apps
* Lead CR intake with clients, define scope and acceptance criteria, coordinate estimates, and manage delivery through to release
* Triage and prioritize incidents based on business impact and SLAs, drive resolution and root-cause analysis
* Maintain a shared backlog across banks, apply transparent prioritization, and balance capacity versus demand
* Govern the app release calendar, code freeze/cut-offs, and status dashboards in close coordination with development teams
* Act as the single point of contact for client delivery—prepare executive updates, manage escalations, and align cross-functional stakeholders (POs, KAM, DevOps)
* Standardize ways of working across clients—templates, SLAs, RACI, and release procedures
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