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This Position reports to:
Service Team Leader
Your role and responsibilities
The Service Coordinator plays an important role in planning service calls related to UPS systems in the electrification business in Switzerland. You will coordinate and plan the provision of the necessary resources, spare parts and logistics to ensure that service calls run smoothly on site.
In this role you will report to the Head of Support Team and be the main point of contact for customers during the execution of a service order. You will optimise customer satisfaction by fulfilling all obligations and requirements.
The work model for the role is: #LI-Hybrid
You will be mainly responsible for
* Planning, scheduling and coordinating service technicians within Switzerland which includes efficient planning of service calls for our service technicians based on the following criteria: proximity, qualifications, urgency, etc., as well as planning and coordinating maintenance and repair work
* Scheduling orders such as installations and commissioning and communicating with customers and the service team, planning daily activities
* Monitoring ongoing resource planning and quickly adapting to changing circumstances, such as incidents, technician absences, appointment postponements by customers, etc.
* Acting as a competent interface between customers and service technicians and ensuring customer satisfaction and business results
Qualifications for the role
* Completed training in a technical or commercial field
* 3 years of experience in planning, working as a service dispatcher/coordinator with a similar role
* In-depth knowledge and practical experience in the maintenance, servicing, commissioning and repair of electrical equipment
* Strong written and verbal communication skills
* Knowledge of MS Office and ERP systems such as SAP
* Fluency in German required, English and French is desired. Italian knowledge would be beneficial
More about us
ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.
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