The Customer Success Manager plays a critical role in ensuring customer satisfaction and successful project delivery after the contract is signed. The Customer Success Manager is responsible for ensuring smooth planning, budget management, and on-time project completion, all while maintaining strong communication with the customer.
Missions
· Project Tracking: Maintain clear and regular communication with the customer to provide updates on the project's advancement.
· Customer Liaison: Act as the main point of contact between the customer and the production team
· Planning (production phase, installation and transportation) & Budget Tracking
· Installation preparing & Maintenance Contract : Liaise with the different actors around construction work then finalize and close the maintenance contract with the customer
· Team Briefing & Debriefing : with technical sales, maintenance team and client
· Project Documentation: Document the entire project, from planning through to final installation, including any challenges or changes.
· After Action Review: Perform a detailed after-action review to assess project performance, identify areas for improvement, and apply lessons learned for future projects.
· Customer Feedback: Collect feedback from the customer regarding the installation process, overall experience, and final product.
· Project Close-Out: Ensure the project is successfully closed out with all necessary documentation, maintenance contracts, warranty & conformity certificates, organize training and feedback collected.
· Off-site After sales support: take concerns and issues from customers, organise with field service on-site support and maintenance
Profil du candidat
Qualifications:
· Proven experience in project management, customer success, or a similar role within the construction or technical industry.
· Strong communication skills, with the ability to manage customer expectations and keep teams informed.
· Excellent organizational skills & budget management experience
· Experience in coordinating between technical teams and customers to ensure smooth project delivery.
· Problem-solving skills, anticipate potential challenges and address them proactively.
· Ability to work independently and handle multiple priorities while ensuring a high level of customer satisfaction.
· Languages: French and English, more languages is a plus
Have we piqued your interest?
Then apply online as a Customer Success Manager (f/m/x) by quoting reference number 60140-0013256566.
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