Ph3About Us /h3 pCryptonow Austria is a core subsidiary of the Cryptonow Group, specializing in regulated digital asset services across Austria, Switzerland, and the broader European market. Established in 2017, the company is dedicated to simplifying access to crypto‑assets through secure, compliant, and user‑friendly products and solutions. /p pThe company’s product portfolio includes the unique Cryptonow Brokerage Platform and the widely recognized Cryptonow Crypto Gift Cards—offerings that have established new benchmarks in accessibility and ease of use for crypto‑asset transactions. /p pCryptonow envisions a financial future where access to digital assets is universal, secure, and inclusive. The company is actively driving this transformation by empowering individuals to participate in the decentralized economy with confidence. Its mission is clear: to unlock the full potential of crypto‑assets and embed them as a trusted, regulated, and seamless part of everyday financial life. /p pCryptonow Austria operates as a financial institute and is currently in active licensing proceedings overseen by the FMA (Financial Market Authority), ensuring compliance with the highest EU regulatory standards. The company maintains strict compliance standards to safeguard client interests, ensure operational integrity, and uphold the highest levels of financial governance. /p h3Role Overview /h3 pAt Cryptonow, we make crypto simple and accessible — for everyone. /p pAs we continue to expand our Customer Care operations across Switzerland and the EU, we are looking for a Customer Care Specialist with strong communication skills, a service‑oriented mindset, and the ability to support customers across multiple markets and languages. /p pThis is not a “read‑the‑script” role. You will actively contribute to how we support our customers — from individual gift card users to crypto investors — across CH and EU markets. You will work closely with internal teams such as Product, Compliance, Operations, and Engineering, handle complex customer cases, and help improve service processes and documentation. /p pWork location: Vienna (AT) or Zug (CH) /p h3Key Responsibilities /h3 ul liProvide high‑quality Customer Care via email, live chat, and phone for customers in Switzerland and the EU /li liSupport customers with topics such as onboarding and account verification, crypto transactions and brokerage‑related questions, and gift card usage and activation /li liHandle complex or escalated customer inquiries and collaborate closely with Compliance, Product, Operations, and Tech teams /li liDocument customer interactions and processes using modern ticketing tools (e.g. Intercom) /li liContribute to improving Help Center content, internal documentation, and AI chatbot training /li liIdentify recurring customer issues and help improve support flows, tooling, and automation /li liRepresent the voice of the customer and proactively share insights and feedback with internal stakeholders /li /ul h3Qualifications /h3 ul li3+ years of experience in Customer Care, Customer Support, or Customer Operations, ideally in fintech, e‑commerce, retail, or a regulated environment /li liExcellent written and spoken communication skills in English /li liVery good to negotiation‑level German skills /li liAdditionally, one of the following is required: French or Italian: fluent /li liStrong written and verbal communication skills with a high level of empathy /li liExperience working with support platforms such as Intercom, Zendesk, or similar tools /li liStrong problem‑solving skills and the ability to explain complex topics clearly and calmly /li liComfortable handling sensitive topics such as compliance, verification, or customer complaints /li liAbility to work independently in a fast‑paced, international environment /li /ul h3What We Offer /h3 ul liA key role in one of Europe’s most exciting crypto fintechs — with real impact from day one /li liThe opportunity to shape the future of our support operations, including the use of AI and automation tools /li liCompetitive salary package with room to grow as we scale across Europe /li liThe opportunity to work with innovative products in the exciting field of crypto and financial services. /li liA collaborative and dynamic work environment. /li liOpportunities for professional growth and development. /li liAccess to industry‑leading customer support software tools to support your work. /li /ul h3Salary /h3 ul liThe final annual salary will be determined based on the candidate’s experience and qualifications. /li /ul pIf you are a dedicated customer support professional and are excited about the opportunity to support our team, we would love to hear from you. Join us on our journey to reshape the future of financial services in Europe. /p pWe kindly note that applications must meet the stated requirements to be considered. /p /p #J-18808-Ljbffr