Ph3Store Maintenance Helpdesk Coordinator /h3 pbJob Title: /b Store Maintenance Helpdesk Coordinator /p pbReporting to: /b Senior Manager, Store Maintenance /p pbJob Purpose: /b /p pThe Store Maintenance Helpdesk role acts as the first point of contact for all stores and internal departments interacting with the Store Maintenance team. The position is responsible for receiving, checking, and routing all maintenance requests submitted through the FM ticketing system, ensuring first‑level quality control, correct prioritization, and proper assignment before escalation to technical teams. /p pbKey Responsibilities: /b /p pbHelpdesk First Level Support /b /p ul liServe as the primary contact for Concessions, Wholesale, and Travel Retail. /li liProvide first level support for maintenance requests, clarifying procedures and guiding users on correct ticket submission. /li liHandle incoming requests in a structured, service‑oriented, and solution‑focused manner. /li /ul pbTicket Management First Review /b /p ul liMonitor and manage all tickets opened in the Facility Management system. /li liPerform an initial quality check on each ticket, ensuring: clear and complete issue description; correct categorization and priority; required photos or documentation attached; identify and flag urgent or Health Safety‑critical issues according to internal guidelines. /li liAssign tickets to the appropriate internal teams or vendors based on type of issue and priority level. /li /ul pbCoordination Follow Up /b /p ul liEnsure correct ticket ownership and handover to Store Maintenance teams. /li liSupport the FM team with first‑level follow‑ups and status monitoring. /li liCommunicate with stores when additional information is required. /li liDetermine the nature and urgency of the repair problem and report the problem to the appropriate vendor. /li liMaintain service records database for all store locations. /li liCommunicate progress of repairs on a regular basis by issuing weekly/monthly progress updates. /li liReview and approve invoices and maintain accurate reporting to the FM Manager. /li liControl the maintenance calendar for all domestic retail, establishing job priorities and time frames. /li liCoordinate helpdesk team ensuring all relevant requests have been addressed properly and manage the facilities database. /li liEnsure follow‑up and updates of tasks in the system to the relevant country manager. /li liKeep track and update all facilities department files providing evidence on a monthly basis. /li liMaintain records and contracts of all external contractors supporting the FM department. /li liSupport creation of facilities and maintenance policy and process, keeping them updated. /li liKeep all communication and actions properly tracked within the system. /li liPerform any other administrative duty. /li /ul pbProcess Data Quality Support /b /p ul liContribute to maintaining high data quality standards within the ticketing platform. /li liSupport continuous improvement of helpdesk and ticketing processes. /li liIdentify recurring issues, incorrect submissions, or training needs for stores. /li liAssist with basic reporting and operational data collection when required. /li liExhibit strong service and helpdesk mindset. /li liPrioritize and manage multiple requests. /li liMaintain high attention to detail and structured working approach. /li liCommunicate professionally and clearly. /li liProblem‑solving attitude. /li liConfidence using ticketing systems and digital platforms. /li liWork closely with technical and operational teams. /li /ul pbNice to Have /b /p ul liPrevious experience in Helpdesk, Facility Management, or Retail Operations. /li liFamiliarity with retail maintenance processes. /li liAwareness of Health Safety principles. /li /ul pbBenefits /b /p ul liCross‑brand discount. /li liExclusive employee sales. /li liGenerous holiday schedule and vacation days. /li liSummer Fridays. /li liInternal mobility across Capri Brands (Michael Kors, Jimmy Choo). /li liThrive Wellness Program. /li liLifeWorks Employee Assistance Program. /li li#FeelGreat program including the following pillars: Connected Communities, Inspired Innovation, Responsible Future, Meaningful Experiences. /li /ul pCapri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienation, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. M/D/F/V. /p pThe Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. /p pOn request, the Company provides reasonable accommodation for legal, admissible, or mandated accommodation for the interview or application process. Applicants can contact the Talent Acquisition team at /p /p #J-18808-Ljbffr