This role is to manage the Service Desk together with a motivated team of Technicians and Apprentices. We are looking for an initiative and highly committed IT professional as
Teamlead IT Service Desk (f/m/d) 80 - 100 %
Your daily contribution:
1. Lead and mentor a local team of Service Desk Technicians, Apprentices, Agents and Support Staff, to ensure their professional growth and development
2. Manage all Helpdesk operations as a single point of entry for Switzerland, from delivery of frontline technical support to orchestration of incidents, service requests or other demands
3. Monitoring ticket volume and performance metrics while supporting the team in exceeding expectations, including corrective action if necessary
4. Identify the need for upgrades, configurations or new systems and report to other departments and management
5. Implement appropriate KPIs and dashboards to track performance, create transparency on issues or problems, and allow timely resolutions to protect business continuity and user satisfaction
6. Development, documentation, and execution of training content regarding existing, new, or changed processes as well as their execution in the ticketing or demand management tools
7. Stay up to date with industry trends, emerging technologies, and best practices in business analysis
8. You are expected to process tickets too
Your Profile:
9. Bachelor's degree in IT (Bsc or FH), TS or adequate certification level
10. Proven experience (5+ years) in Helpdesk Management, deep understanding of frontline technical support, and with a track record of successfully leading and managing an international team
11. Project management experience in small or medium sized project with the focus on service desk
12. Leadership and team-building skills, with a focus on fostering a collaborative and innovative work environment
13. Fluent in German and proficiency knowledge in English (written and spoken)
Your Personality:
14. Ability to act independently and on your own responsibility (self-driving) in your responsible area
15. Proactive approach and mindset
16. Ability to work effectively in a fast-paced and dynamic environment
17. Excellent problem-solving skills
18. Exceptional interpersonal skills to work cross-functionally, intercultural as well as interact in teams and with outside professionals
19. Self-motivated, result-oriented and decisive personality with a high level of energy and autonomy
20. Strong attention to detail and a commitment to data accuracy and quality
We offer:
21. Structured induction process
22. Flexible working conditions
23. Versatile and autonomous activities and tasks
24. Working environment with professional development opportunities
25. Participation in job-related training and further education
26. Above-average pension fund
27. Appreciative and inclusive culture
28. Demonstrated lived values that value diversity
29. Dynamic, international environment with committed employees
We look forward to receiving your complete application documents.
Burckhardt Compression AG | Location Winterthur I Tobias Wyser | Tel. +41 52 261 53 77
Burckhardt Compression creates leading compression solutions for a sustainable energy future and the long-term success of its customers. The Group is the only global manufacturer that covers a full range of reciprocating compressor technologies and services. Since 1844, its passionate, customer-oriented and solution-driven workforce has set the benchmark in the gas compression industry.