HR Business Support Services Unit, Human Resources Operations Service, Human Resources Management Department, Sector of the Director General
Contract Duration - 1 year *
Duty Station: CH-Geneva
Application Deadline: 30-Mar-2026, 11:59:00 PM CET
1. Organizational Context
a. Organizational Setting
The post is located in the HR Business Support Services Unit, Human Resources Operations Service of the Human Resources Management Department in the Sector of the Director General. The HR Operations Service is a “one-stop” service center designed to provide a full range of administrative services to the business and employees, including, but not limited to: contracts for staff and other categories of employees (fellows, interns, short-term translators, etc.); entrance and exit formalities; benefits and entitlements; absence management; insurance and pension; liaison with Swiss authorities regarding residence permits in Switzerland.
b. Purpose Statement
As a lead worker in the Human Resources Operations Service, the incumbent delivers specialized support in the area of contracts and/or benefits and entitlement, managing both daily operational activities and complex processes with a proactive and solution-oriented approach.
c. Reporting Lines
The incumbent works under the supervision of the HR Operations Manager in the HR Business Support Services Unit.
d. Work Relations
The incumbent maintains regular liaison with internal stakeholders, relevant work units and employees across the Organization, and works in close collaboration with colleagues within the Human Resources Operations Service.
2. Duties and Responsibilities
The incumbent will perform the following principal duties:
a. Process contracts and/or a wide range of benefits and entitlement in a timely and accurate manner, ensuring regulatory compliance and consistency of approach across HR operations.
b. Assess and process entitlements and benefits requests, including complex cases; conduct compliance review exercises, assess risk for the Organization, and provide recommendations
c. Manage employee onboarding and separation processes and formalities, ensuring accurate determination of separation entitlements and timely preparation of related payments.
d. Provide guidance and respond to employees’ queries on HR rules, policies, procedures, and self-service processes, promoting a client service culture and leveraging digital solutions for standard requests.
e. Keep up to date with changes to, and work in line with the Staff Regulations and Rules, HR policies, procedures, and risk-management frameworks as they relate to the work of the unit.
f. Coordinate and review the work of junior colleagues, as needed; determine priorities and provide technical guidance in resolving complex cases; Contribute to the identification of learning and development needs.
g. Monitor the efficiency and effectiveness of client service delivery methods, workflows and tools and proactively recommend process improvement to enhance efficiency and client experience.
h. Drive continuous improvement and innovation in HR Operations by optimizing the use of HR systems and digital tools, contributing to system enhancements and promoting automation and user centric solutions.
i. Prepare and analyze HR data and produce statistical reports. Coordinate data collection, cleansing and validation activities as required.
j. Develop and update operational guidelines, standard operating procedures, user guides and other related documents.
3. Requirements
Graduate of a secondary, technical or vocational school.
First-level university degree in Business Administration, Human Resources Management, Information Technology, Data Science or a related field.
Certification in people analytics.
Experience (Essential)
At least eight years of relevant work experience in human resources management or a related field.
Experience in the administration of contracts and/or benefits and entitlements in a UN or other international organization.
Experience in leveraging technology to streamline or automate business processes.
Relevant experience in client service delivery within an HR or administrative environment.
Experience supervising a team of support staff.
Experience in working with large HR data and producing insights to support data-driven service management and informed decision-making.
Excellent written and spoken knowledge of English and good knowledge of French.
Knowledge of other UN official languages.
Job Related Competencies (Essential)
Solid understanding of HR policies, principles and concepts and the ability to interpret and apply rules, regulations and procedures.
Client-focused mindset and ability to deliver high quality service; understanding of client needs and ability to foster effective two-way communication, ensuring timely and accurate support.
Demonstrated ability in leveraging technology to optimize and streamline operational processes with confidence and effectiveness.
Proactive and solution oriented. Ability to identify potential issues and propose solutions to problems.
Excellent analytical skills and meticulous attention to detail.
Excellent organizational and time management skills with the ability to work under pressure, manage competing priorities and respect deadlines.
Clear and effective drafting and communication skills, with the ability to translate complex or technical information into accessible messages for non-specialist audiences.
High level of integrity and discretion when handling sensitive and confidential information.
Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.
Proficiency in digital tools (Word, Excel, Outlook and PowerPoint), AI enabled applications, and online collaboration platforms. Commitment to continuous learning and the adoption of emerging technologies to enhance service delivery and efficiency.
Job Related Competencies (Desirable)
Sound numerical and quantitative analytical skills, with the ability to interpret and work with large datasets.
1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.
For more information, including on the salaries and benefits, please check the WIPO Careers website.
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