As Store Manager of Zara Home Zurich, you are responsible for the overall performance of the store. Acting as a true entrepreneur of your point of sale, you drive commercial activity, lead teams, and ensure visual excellence and a premium customer experience, in full compliance with Zara Home and Inditex standards.
Key Responsibilities
Commercial Leadership & Performance
* Drive sales growth and achieve commercial targets
* Analyze KPIs and implement action plans
* Optimize stock management and merchandise flow
* Ensure alignment between commercial performance and product presentation
Visual Merchandising
* Ensure the implementation and compliance with Zara Home VM standards
* Lead the installation of collections and seasonal changes
* Guarantee an inspiring, consistent, and sales-driven product presentation
* Train and develop teams on VM fundamentals
* Work closely with Visual Merchandiser teams and the Area Manager to adapt guidelines to the local market
Management & Leadership
* Lead, motivate, and develop a high-performing team
* Recruit, train, and support talent development
* Organize schedules while optimizing productivity
* Create a positive, inclusive, and results-oriented work environment
Customer Experience
* Deliver a premium customer experience aligned with the Zara Home universe
* Be present on the shop floor and lead by example
* Handle customer complaints professionally with a solution-oriented approach
* Drive customer loyalty and satisfaction
Operational Management
* Ensure compliance with internal procedures, safety standards, and local regulations
* Guarantee the overall store standards (organization, cleanliness, and presentation)
* Oversee inventories and loss prevention
* Work closely with the Area Manager and support teams
Profile Required
* Proven experience as a Store Manager in retail
* Strong product sensitivity and aesthetic awareness (home & décor environment)
* Natural leadership skills with the ability to engage and unite teams
* Excellent analytical skills with a strong business mindset
* High level of autonomy, reactivity, and ability to manage priorities
* Very good command of German and English
* Flexible availability (weekends and peak activity periods)
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